Learn the basics and techniques of a special form of conversation in this descriptive textbook: facilitation. Find out how facilitation supports communication and cooperation in groups and unleashes the potential existing in the group.

This book is a translation of the original German 1 st edition Sag mal: Wo geht's lang und wie kommen wir dahin? by Ulf Lubienetzki & Heidrun Schüler-Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

Basics of moderation of groups understandable and close to everyday life With numerous case studies and reflection tasks With learning questions for knowledge testing in the Springer Nature FlashcardsApp.

Autorentext
Graduate psychologist Heidrun Schüler-Lubienetzki and graduate engineer Ulf Lubienetzki have been working with people in various professional constellations for more than two decades. In their work as coaches, trainers and consultants, the core of their work is always about topics that concern the communication and interaction of people. Heidrun Schüler-Lubienetzki and Ulf Lubienetzki are happy to pass on their experience and knowledge to their readers as multiple technical and textbook authors.

Inhalt
Introduction.- Moderation?! What is it?- More than two people are involved in the moderation process.- Always one step at a time.- Special settings and challenges of moderation.- Overall summary in keywords.