Through this compact textbook, you will learn in an entertaining way about the most important form of human communication - the personal conversation - and its essential facets. It focuses primarily on communication in a professional context, but the principles can of course also be applied to other areas of life: Learn how we communicate not only with the spoken word, but also with our bodies, how we establish contact with our conversation partners, and how we achieve that other people feel like and are interested in talking to us. This book is a translation of the original German 1 st edition Lass uns miteinander sprechen by Heidrun Schüler-Lubienetzki Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so thatthe book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

The basics of interpersonal conversation described in an understandable and practical way With numerous case studies and reflection tasks Written by experienced communication consultants

Autorentext

Graduate psychologist Heidrun Schüler-Lubienetzki and graduate engineer Ulf Lubienetzki have been working with people in various professional constellations for more than two decades. In their work as coaches, trainers and consultants, the core of their work is always about topics that concern the communication and interaction of people. Heidrun Schüler-Lubienetzki and Ulf Lubienetzki are happy to pass on their experience and knowledge to their readers as multiple technical and textbook authors

Inhalt
Introduction.- Personal attitude and behavior in conversation.- Successful conversation management.- Dealing with difficult conversation situations.- Overall summary in key words.