In times of crisis, individuals spontaneously engage in various forms of self-organization, whether within their neighborhoods, by volunteering, or alongside professional responders. Technology is established in crisis volunteering and management, with people using tools to collaborate, such as social media or integrating new software for disaster response, exemplified by COVID tracing apps. However, this dependence on technology hinders reliable digital actions because of common disruptions or overload of information and communication technology (ICT) infrastructure during crises. This book addresses digitized crisis handling of individuals regarding resilience, usability, and social integration by supporting decentralized concepts of connectivity. It explains why neighborhoods are important as a cell of self-organization, how to integrate public warnings in smart homes to create an environment of resilience locally, and how volunteering encapsulates digital actions. As people are vulnerable in a crisis and have limited mental capacities, it is not only about the resilience of used tools but also having a human-centered perspective on technology by ensuring usability and acceptance through integrity, integrating social structures, and trust. Findings show that decentralized communication protocols can uphold collaboration during disruptions and have advantages within the scope of neighborhoods, which match both technical dependencies of protocols like disruption-tolerant network (DTN) and established social behavior of digital self-organization in crisis.

Autorentext

Steffen Haesler, M.Sc., holds a Bachelor's degree in Human-Computer Interaction from the University of Hamburg and a Master's degree in the same field from the Julius Maximilian University of Würzburg, and completed an extensive research internship at the University of Central Florida. Before starting his academic journey, he gained significant professional experience as a consultant and project manager, focusing on ERP integration projects in logistics, retail, and industry.

Currently, Steffen is a research associate and a Ph.D. candidate at the Chair of Science and Technology for Peace and Security (PEASEC) in the Department of Computer Science at the Technical University of Darmstadt. He is actively engaged in the LOEWE center, emergenCITY.

Steffen researches digital self-organization during crises, emphasizing usability and resilience of solutions for preparedness and digital-self organization in crises.

Inhalt

Introduction.- Background.- Research Design.- Findings.- Discussion.- Conclusion.- Connected Self-Organized Citizens in Crises: An Interdisciplinary Resilience Concept for Neighborhoods.- Is it there yet? New UI Elements Help Understanding Dynamic Peerto- Peer Messenger Communication in Crisis Situations.- How to stay Connected: Citizens' Needs on Digital Self-Organization in Neighborhoods during a Crisis.- Stronger Together: How Neighborhood Groups Build up a Virtual Network during the COVID-19 Pandemic.- Crisis Volunteering Nerds: Three Months After COVID-19 Hackathon #WirVsVirus.- Getting the Residents' Attention: The Perception of Warning Channels in Smart HomeWarning Systems.- The House That Saves Me? Assessing the Role of Smart Home Automation in Warning Scenarios.- FIDO2 the Rescue? Platform vs. Roaming Authentication on Smartphones.- Sounds Good? Fast and Secure Contact Exchange in Groups.- Detecting a Crisis: Comparison of Self-Reported vs. Automated Internet Outage Measuring Methods.