A practical book detailing how to implement EI (emotional intelligence) techniques for human resource professionals and trainers developing managers and leaders.

'This book is a must read whether you are a top executive, middle manager, front line supervisor, or business trainer if your success is contingent upon working with others. EI is a critical component in any successful working relationship and authors Sheri Caldwell and Linda Gravett provide a framework, practices and exercises that will help you get better results with and through people.' Clinton O. Longenecker, Stranahan Professor of Leadership and Organizational Excellence, The University of Toledo and author of Two Minute Drill: Lessons on Rapid Organizational Improvement from America's Greatest Game

'To be successful, you need to have emotional intelligence. Plain and simple. This book is a must-read for anyone wanting an entirely new way to better understand how to use one's emotions in the workplace and how to manage them in others. The authors have a unique approach and provide useful tools to help you not only assess, but to also learn and apply these important skills in order to be more effective both personally and professionally in the twenty-first century.' Sherry Gibson, Vice President, Fifth Third Bank

'This book has practical application for everyone from the mailroom clerk to the CEO. This is an innovative, practical approach to deal with these vastly under-emphasized skills. Mergers and integration activities may be the most difficult 'emotional' tests due to the competitive nature of the process. I have personally witnessed up closeand personal many talented employees who would have benefited tremendously by maning their emotional intelligence more effectively. This is a very important subject any time but particularly now as the face of business is changing during these challenging economic times.' Roger P. Henry, CEO, Staples Promotional Products, Overland Park, Kansas.

Autorentext
Author Linda S. Gravett: Linda S. Gravett is Founder and Senior Partner at Gravett and Associates, and President and CEO of Just the Basics, Inc.

Inhalt
Introduction The Advantage of Emotionally Intelligent Training Emotional Intelligence in the Needs Analysis Process Emotional Intelligence in Training Design It's Show Time: The Emotionally Intelligent Trainer in Action Emotional Intelligence and the Measurement Process How to Develop Your Emotional Intelligence as a Trainer Best Practices from the Best Trainers Leadership Practices: A Framework for Success Enhancing Key Dimensions of Emotional Intelligence Here's Your Checklist for Application! A Self Assessment on Emotional Intelligence Now What?! The Path Forward Appendix Trainer Survey Compilation of Results Audience Analysis Worksheet Sample Time Frames for a 30-Minute Presentation Organization Culture Needs Assessment Trust Audit Multi-Rater Feedback Sample Instrument Self Assessment on Time Management Quality Dialogue Questions for Focus Groups Sample Workshop Outline Suggestions for Handling Tough Questions Answers to Body Language Quiz Checklist for Team Presentations Sample Program Evaluation Sample Action Plan Name BINGO Sample Competency Based Job Description Sample Career Matrix Self Assessment on Emotional Intelligence Bibliography