A practical book detailing how to implement EI (emotional intelligence) techniques for human resource professionals and trainers developing managers and leaders.

Autorentext
Author Linda S. Gravett: Linda S. Gravett is Founder and Senior Partner at Gravett and Associates, and President and CEO of Just the Basics, Inc.

Inhalt
Introduction The Advantage of Emotionally Intelligent Training Emotional Intelligence in the Needs Analysis Process Emotional Intelligence in Training Design It's Show Time: The Emotionally Intelligent Trainer in Action Emotional Intelligence and the Measurement Process How to Develop Your Emotional Intelligence as a Trainer Best Practices from the Best Trainers Leadership Practices: A Framework for Success Enhancing Key Dimensions of Emotional Intelligence Here's Your Checklist for Application! A Self Assessment on Emotional Intelligence Now What?! The Path Forward Appendix Trainer Survey Compilation of Results Audience Analysis Worksheet Sample Time Frames for a 30-Minute Presentation Organization Culture Needs Assessment Trust Audit Multi-Rater Feedback Sample Instrument Self Assessment on Time Management Quality Dialogue Questions for Focus Groups Sample Workshop Outline Suggestions for Handling Tough Questions Answers to Body Language Quiz Checklist for Team Presentations Sample Program Evaluation Sample Action Plan Name BINGO Sample Competency Based Job Description Sample Career Matrix Self Assessment on Emotional Intelligence Bibliography