This book constitutes extended, revised and selected papers from the 22nd International Conference on Enterprise Information Systems, ICEIS 2020, held online during May 5-7, 2020. The 41 papers presented in this volume were carefully reviewed and selected for inclusion in this book from a total of 255 submissions. They were organized in topical sections as follows: database and information systems integration; artificial intelligence and decision support systems; information systems analysis and specification; software agents and internet computing; human-computer interaction; and enterprise architecture.

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Databases and Information Systems Integration .- Anonimisation, Impacts and Challenges into Big Data: A Case Studies.- Streaming Set Similarity Joins.- Flexible OPC UA Data Load Optimizations on the Edge of Production.- Using Image Mining Techniques from a Business Process Perspective.- Arti fi cial Intelligence and Decision Support Systems .- A Machine Learning based Framework for Enterprise Document Classification.- Improving Corporate Support by Predicting Customer e-Mail Response Time: Experimental Evaluation and a Practical Use Case.- A Mixed Approach for Pallet Building Problem with Practical Constraints.- A Reference Process and Domain Model for Machine Learning based Production Fault Analysis.- An Investigation of Problem Instance Difficulty for Case-based Reasoning and Heuristic Search.- Opti-Soft: Decision Guidance on Software Release Scheduling to Minimize the Cost of Business Processes.- Fast and Efficient Parallel Execution of SARIMA Prediction Model.- An Approach to Intelligent Control Public Transportation System using a Multi-Agent System.- Comparative Evaluation of the Supervised Machine Learning Classification Methods and the Concept Drift Detection Methods in the Financial Business Problems.- Sammon Mapping-based Gradient Boosted Trees for Tax Crime Prediction in the City of Sao Paulo.- Extraction of Speech Features and Alignment to Detect Early Dyslexia Evidences.- Information Systems Analysis and Speci fi cation.- An Extended Secondary Study to Characterize the Influence of Developers Sentiments on Practices and Artifacts in Open Source Software Projects.- Improving Quality of Use-case Models by Correlating Defects, Difficulties, and Modeling Strategies.- iVOLUNTEER: A Platform for Digitization and Exploitation of Lifelong Volunteer Engagement.- An Investigation of Currently used Aspects in Model Transformation Development.- Software Evolution and Maintenance using an Agile and MDD Hybrid Processes.- DSL based Approach for Building Model-driven Questionnaires.- Modeling of Robot Interaction in Coalition through Smart Space and Blockchain: Precision Agriculture Scenario.- A Capability based Method for Development of Resilient Digital Services.- Adopting Agile Software Development Combined with User-Centered Design and Lean Startup: A Systematic Literature Review on Maturity Models.- Evaluating a LSTM Neural Network and a Word2vec Model in the Classification of Self-admitted Technical Debts and Their Types in Code Comments.- Software Agents and Internet Computing .- From Simple to Structural Clones: Tapping the Bene ts of Non-redundancy.- SACIP: An Agent-based Constructionist Adaptive System for Programming Beginners.- An Adaptive and Proactive Interface Agent for Interactivity and Decision-making Improvement in a Collaborative Virtual Learning Environment.- Human-Computer Interaction .- Classification and Synthesis of Emotion in Sign Languages usingNeutral Expression Deviation Factor and 4D Trajectories.- How Communication Breakdowns Affect Emotional Responses of End-Users on Progressive Web Apps.- Visualizing Deliberation and Design Rationale: A Case Study in the OpenDesign Platform.- Tabletop Interface Design: Developing and using Usability Heuristics.- User Stories and the Socially-aware Design towards the OpenDesign Platform.- Electronic Coupon Management System for Regional Vitalization.- A Modern Approach to Personalize Exergames for the Physical Rehabilitation of Children Suffering from Lumbar Spine.- Enterprise Architecture .- Digital Innovation and Transformation to Business Ecosystems.- Reference Architecture for Project, Program and Portfolio Governance.- Pre-modelled Flexibility for the Control- ow of Business Processes: Requirements and Interaction with Users.- On Enterprise Architecture Patterns: A Tool for Sustainable Transformation.- Security Architecture Framework for Enterprises.- GDPR Compliance Tools: Best Practice from RegTech.