Changing Information Services and User Experiences

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession.

The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

This publication focuses on changing information and reference services across international academic libraries in the post-pandemic era. Looking forward, what models have remained or changed in public services over the past five years as a result of library transformations during the pandemic? Academic librarians will find value in this publication, as it examines shifts in the user experience, tracking user journeys, marketing and outreach, and user-centred learning and reference in an intercultural and global context.

Autorentext

C. Furno, American Univ. of Sharjah, UAE; M. K. Saba, Western Carolina Univ., USA; M. Stöpel, American Univ. of Paris, France.