This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step.

There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching andtraining material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.

Autorentext

Albert Liao, Funder of Warranty Cloud Platform, Head of Business Unit, Foxconn Group, Cloud Computing Business Group. He was also Assistant Professor of Feng-Chia/Yuan-Ze/Da-Yeh University in Taiwan, Service Director of ASE Group/MSI/Compal/Foxconn, and has over 20 years' working experience in Warranty Service Management area.

Inhalt

-Chapter 1. Overview

• Chapter 2. Warranty Policy

• Chapter 3. Warranty Plan

• Chapter 4. Claim Management

• Chapter 5. Spare Parts Management

• Chapter 6. Reverse Logistic

• Chapter 7. Service Management

• Chapter 8. Warranty Data Analysis

• Chapter 9. Warranty Forecasting

• Chapter 10. Warranty Cost

• Chapter 11. Operation Improvement

• Chapter 12. Warranty Connection

• Chapter 13. Preventive Maintenance

• Chapter 14. Intelligent Determination

• Chapter 15. Circular Economic

• Chapter 16. Sustainable Design

• Chapter 17. Warranty Responsibility

• Chapter 18. Warranty Chain Management System