This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step.

There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching andtraining material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.

Is the first one on the whole system structure for warranty chain management Is based on practice industrial experience to guide enterprise how to set up warranty service system Indicates how to overcome the challenges on the wave of industrial 4.0 and sustainability

Autorentext
Albert Liao, Founder and CEO of Wareconn Technology Services, Cloud Enterprise Solutions Business Group, Foxconn Industrial Internet (Fii). In 1995, he received his Ph.D. in Engineering from National Taiwan University. He was also the Assistant Professor of Feng-Chia / Yuan-Ze / Da-Yeh University in Taiwan, and Service Director of USI-ASE Group / Gaming Computer -MSI / Notebook Contract Manufacturer - Compal / Electronic Manufacture Services - Foxconn, and has over 20 years' working experience in Warranty Service Management area. Based on academic theory and practical application, expects to integrate Warranty Data through the Cloud Platform, and assist Enterprises to establish a Warranty Chain Management System align to Industry 4.0 and Sustainable Development.

Inhalt

1. Overview.- 2. Warranty Policy.- 3. Warranty Plan.- 4. Claim Management.- 5. Spare Parts Management.