Authentic and up-to date information in every course, written and checked by industry insiders Clear and straightforward structure, with each unit containing a menu of learning outcomes, and an end-of-unit checklist with 'Can do' tick boxes Teaches English in context, so students practise the language and skills they need for the job in real work situations Real-world profiles from genuine professionals in the 'It's my job' section offer authentic and engaging
insights into the industry Extra facts, figures, quotations, and specialist terminology included in the top margin of unit pages Additional activities and tests in the Teacher's Resource Book make the course suitable for mixed-ability classes The Teacher's Resource Book provides specialist background to
the industry for every unit, as well as industry tips to support non-expert teachers Project work in the Student's Book, additional activities on the Student's website, and a Key words list of essential vocabulary at the end of every unit provide extra opportunities for revision

Klappentext

Tourism is ideal for pre-work students, studying at pre-intermediate to upper-intermediate levels, who will need to use English in work situations.

Tourism is divided into three levels: Provision, Encounters, and Management. Each of these levels develops the vocabulary, language, and skills that students will need to communicate effectively with customers and colleagues, whether working in an administrative or managerial role.

Zusammenfassung
Tourism 3 teaches pre-work students to communicate accurately in English, within the context of a career in tourism.

Inhalt

• 1: Tourism today
• Being managed and being a manager, the current state of tourism, challenges for tourism managers
• 2: NTOs
• Running meetings, assessing attributes of the UK, market research, national brand image
• 3: Managing tour operations
• Gaining the upper ground, developing a package for your area, a product development meeting
• 4: Hotel management
• Great places to work, major hotel corporations, success in the hotel trade
• 5: e-Travel
• Time management, online purchases of travel products, proactive marketing
• 6: Quality in tourism
• Giving and receiving feedback well, quality service programme, customer journey
• 7: The impacts of tourism
• How to behave in meetings, the impact of tourism in your area, global warming and tourism
• 8: Built attractions
• Built attractions in your country, theme park planning
• 9: Events management
• Teamwork, events management with tourism training courses, the job of events organiser
• 10: Sustainable tourism
• Dealing with difficult staff, ecotourism in your region, putting sustainability to work
• 11: Social tourism
• Planning a workshop, awareness access, opportunity, the benefits of holidays for young people
• 12: Tomorrow's tourism
• Security systems, an expert's view, scenario planning, presenting the future of tourism