This volume of the Lecture Notes in Computer Science series contains all the papersaccepted forpresentation atthe 11thIFIP/IEEEInternationalWorkshop on Distributed Systems: Operations & Management (DSOM 2000), which was held at the Thompson Conference Center, The University of Texas, Austin, Texas, USA, from 4 to 6 December, 2000. DSOM 2000 is the eleventh workshop in a series of annual workshops and it followsin the footsteps ofhighlysuccessful previous meetings, themost recent of whichwere held inZurich, Switzerland (DSOM 99), Delaware, USA (DSOM 98) andSydney, Australia(DSOM 97).The goalof the DSOMworkshops is tobring together researchers in the areas of network, systems and services management, from both industry and academia, to discuss recent advances and foster future growth in this e ld. In contrast to the larger management symposia, such as IM (Integrated Management) and NOMS (Network Operations and Management Symposium), the DSOM workshops are organized as single-track programs in order to stimulate interaction among participants. The speci c focus of DSOM 2000 is Services Management in Intelligent Networks", re?ecting the current interest and development in the el d of d- tributed, networked application services, their de nition, operation and m- agement. Most of the papers presented at the workshop address some important aspect of this broad problem area. This year we have departed slightly from the traditional DSOM format. We have introduced two sessions devoted to the presentation and discussion of papers that describe work-in-progress.

Includes supplementary material: sn.pub/extras

Inhalt
Architectures for Internet Management.- A Scalable Architecture for Monitoring and Visualizing Multicast Statistics.- A Control Architecture for Lightweight Virtual Networks.- MRMA: A Multicast Resource Management Architecture for IP Platforms.- Fault Management of Networks and Services.- Operational Data Analysis: Improved Predictions Using Multi-computer Pattern Detection.- Scalable Visualization of Event Data.- Service Management Platform: The Next Step in Management Tools.- Management of Internet Services.- A Customer Service Management Architecture for the Internet.- Constructing End-to-End Traffic Flows for Managing Differentiated Services Networks.- Platform Architecture for Internet Service Delivery and Management.- Inter-domain Management.- Middleware Platform Management Based on Portable Interceptors.- Meta-management of Dynamic Distributed Network Managers (MEMAD).- Service Contracts Based on Workflow Modeling.- Event Handling for Management Services.- Using Time over Threshold to Reduce Noise in Performance and Fault Management Systems.- The Doctor Is In: Helping End Users Understand the Health of Distributed Systems.- Beacon: A Hierarchical Network Topology Monitoring System Based on IP Multicast.- QoS Management.- Managing Concurrent QoS Assured Multicast Sessions Using a Programmable Network Architecture.- Providing Global Management Functions for ATM Networks.- MetaNet: A Distributed Network Management System for Information Delivery and Planning with Quality of Service Guarantees.- Topics in Management Architectures.- A Multi-agent System for Resource Management in Wireless Mobile Multimedia Networks.- Using Message Reflection in a Management Architecture for CORBA.- Evaluation of Constrained Mobility for Programmability in Network Management.