Excuse Me

Autorentext

Rosanne J. Thomas is founder and president of Protocol Advisors, Inc., providing business etiquette training to professionals at some of the most respected organizations in the world. She also helps prepare students at top colleges and universities to achieve the highest degree of workplace success.

Klappentext

Discover a wealth of business etiquette in this invaluable resource book that helps prevent bad behavior in the workplace.

What are the rules for business etiquette today? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings?

In today's workplace, manners matter more than ever. With an increasing amount of open-plan workplaces and constant connectivity, the chances of unintentionally annoying or offending others is growing. Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides.

This book untangles the nuances of:

• meeting etiquette,
• interview expectations,
• proper office attire,
• electronic manners,
• privacy in tight spaces,
• nonverbal cues,
• small talk,
• social media use, and more. In even the most diverse workplaces, good manners will create an atmosphere of respect, smoothing the way for everyone to succeed. Excuse Me explains how to begin.

Inhalt

Contents

Introduction xi

Chapter 1 Respect: Practicing the Platinum Rule1

Real Respect 3

Respect for Experience 9

Respect for Diversity13

Chapter 2 Social Skills: Putting Your Best Foot Forward25

Social Skills 26

The Hiring Process 28

The Interview Experience 33

The Generational Challenge 42

Chapter 3 Professional Presence: Getting It Right47

The Right Brand 48

The Right Attitude 53

The Right Appearance 56

The Right Way to Travel 61

Chapter 4 Business Behavior: Combining Proven Strategies with 21st Century Expectations69

The Glass Door 70

Everyday Manners 74

Business Meetings 77

The Team 80

The Cubicle Farm 82

The Open Office 83

The New Schedules 86

The Benefits Buffet 90

The New Realities 92

Chapter 5 Business Communication: Making the Connection95

Nonverbal Cues 98

The Eyes Have It 102

The Good Conversationalist 104

The Power of Speech 108

The Good Listener 114

Chapter 6 Electronic Communication: Smart Rules for Smart Devices 119

Telephone Skills 121

Telephone Options 128

Email 131

Hardware 135

The Message 137

Chapter 7 Twitter, Etc.: Acing Social Media143

Your Digital Footprint 145

The Cyber Citizen 150

The Social Network 155

Social Sites 156

Chapter 8 Business Dining: Observing the Formalities167

The Business of Hospitality 169

Hosts and Guests 174

The Mechanics of a Meal 178

Dining Decorum 184

Chapter 9 The Social Side of Business: Knowing the Basics for Every Situation191

Entertaining Clients 192

Wine 199

Tipping 207

Activities and Events 207

Colleagues 210

Chapter 10 New Frontiers: Future-Proofing Your Career215

The Future Workplace 217

Gen Zs 223

Constant Connectivity 225

Digital Detox 227

The Eternal Truths 230

Conclusion 235

Acknowledgments 239

Notes 241

Index 255

About the Author 269