The textbook covers the application of human factors in different facets of tourism and hospitality industry. It talks about appropriate ambience creation for guests, so they can enjoy their stay. This book enumerates different human factors aspects of dealing with tourists, conducting guided tours, or ensuring that tourists are completely satisfied from the tour in detail but in a layperson's language. This book discusses details of the application of human factors in the tourism sector. This book aims to fill the gap between the literature available on tourism that deals with people and human factors that deals with the interaction among people, space, and products. This book aids the students and instructors in understanding and teaching different human factors issues in this sector. Further, this book will help professionals in the industry in providing quality services to their clients.

Includes exercises in each chapter to help the readers practice and apply what they learn Explains the relationship between tourism and ergonomics using a storytelling format Free of technical jargon with easy-to-understand content that requires no previous background in ergonomics

Autorentext

Dr. Prabir Mukhopadhyay holds a Ph.D. in Industrial Ergonomics from the University of Limerick, Ireland. He worked at the National Institute of Design Ahmedabad as a faculty in Ergonomics for two years before leaving for his doctoral study at the University of Limerick, Ireland. On his return from Ireland, he joined as Faculty at the Post Graduate campus of the National Institute of Design at Gandhinagar. After working there for around five years, he joined Indian Institute of Information Technology Design and Manufacturing Jabalpur as Faculty in Design Discipline. He has successfully completed several research and consultancy projects, and some of his clients are the Indian Railways, Self Employed Women's Association, and the United Nation Industrial Development Organization, etc. He has authored five single authored books till date: Ergonomics for the Layman: Application in Design, Ergonomics Principles in Design: An Illustrated Fundamental Approach, Ergonomics in Fashion Design: A Laypersons Approach, Visual Ergonomics for Communication Design: A Laypersons Approach, and Application of Ergonomics in Handicraft: A Laypersons Approach.

Inhalt

Chapter 1: Your Users Your God.- Chapter 2: First Love with Accommodation.- Chapter 3: Host and Hospitality.- Chapter 4: Food and Tour.- Chapter 5: Reducing Travel Uncertainty.- Chapter 6: Exercises with ergonomic directions.