Patti P. Phillips, Ph.D., CEO of ROI Institute, an award-winning author, coach, and thought leader in measurement, evaluation, and human capital analytics, leads the global implementation of the ROI Methodology.

Jack J. Phillips, Ph.D., chairman of ROI Institute, is a world-renowned thought leader in the field of human resources. His proprietary ROI Methodology is the most applied measurement approach worldwide.

Klaas Toes, MSc., founder and director of ROI Institute Europe, is a sought-after speaker, respected author, and experienced pioneer in the human capital, people analytics, and leadership fields.

Klappentext

The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.

Inhalt

Measuring the Return on Investment in Training and Performance Improvement 2. The ROI Methodology 3. Collect Data 4. Isolate the Effects of Training 5. Convert Data to Monetary Benefits 6. Capture Costs of the Program 7. Calculate the Return on Investment 8. Identify Intangible Measures 9. ROI Forecasting 10. How to Communicate and Leverage Results 11. Implementation Issues