This book analyses how and why advertising, PR, and corporate and political communication make use of strategic ambiguity. This special quality of vagueness allows companies to talk about the relevance of ESG or governments to promise stability and prosperity without fully committing themselves, disappointing no one and securing every freedom. This book describes in detail the diverse practices of ambiguous strategic communication and its opposite, strategic clarity with many examples. For academics, it offers a detailed framework for describing and researching strategic ambiguity. For PR practitioners, it provides a toolbox for the use of strategic ambiguity. Lastly, it provides journalists with a means of recognizing and criticizing questionable strategic ambiguity.

This book is a translation of the original German edition Die Flucht in die Ambiguität. The translation was done with the help of an artificial intelligence machine translation tool. A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

The first comprehensive presentation of strategic ambiguity in strategic communication The first systematization of ambiguous practices and their detailed description A detailed description of the use of ambiguous practices by populist movements

Autorentext

Olaf Hoffjann, Prof. Dr., has been Professor of Communication Science, in particular Organizational Communication and Public Relations, at the Otto Friedrich University of Bamberg since 2019. He previously held a professorship at Ostfalia University (2011-2019) and at the Mediadesign University in Berlin (2006-2011). His research focuses on political communication, consulting communication, public relations and public affairs.

Inhalt

Introduction.- Strategic Communication between Clarity and Ambiguity Focus.- The Explosion of Societal Ambiguity.- Ambiguity Mirror Public Sphere and the Ambiguity Driver Journalism.- The Double Flight of Organizations.- Dimensions of Strategic Clarity and Ambiguity.- An Alternative Perspective: Ambiguous Practices as a Play.- Consequences of Strategic Ambiguity.- Oscillating Society.