This book is about a practical approach to the Mass Customization of complex products and services, namely "Configure-to-Order", the definition of modular product packages and their configuration on demand, to fit customer-specific needs. "Configure-to-Order" concepts apply equally well to configuring complex products, services and software and are relevant in industries ranging across manufacturing, public services and financial services. The objective is to provide the reader with a manageable approach to modularization and Mass Customization, the benefits of this approach and the shift necessary to get there.

A starter to the concepts of modularization and mass customization Condensed and application-oriented approach for a broad audience in engineering, production, sales and marketing Provides an extensive configurator evaluation checklist for future users and a supplement of business cases Includes supplementary material: sn.pub/extras

Inhalt
Introduction, with Focus on the Customer.- Mass Customization, Components and Customer Intimacy.- Selling Customized While Producing Industrialized.- Mass Customization of Services.- Mass Customization of Software Products.- Streamlining the Product and the Processes.- The Importance of Data, and the Ability to Capitalize on It.- Trends in the Order Process for Complex Products and Services.- Concluding Remarks.- Afterword: the Virtual Future .