The relocation of IT service delivery to low-cost countries is an established business strategy today. Matthias Daub develops a structured framework for the management of service offshore centers taking into account the strategic relevance of the services and the characteristics of their customer relationships. Detailed case studies give important insights into different service offshoring centers in Eastern Europe. The study shows which coordination mechanisms to apply and can serve as a guideline for academics as well as for practitioners.

Vorwort
Insights into the coordination of service offshoring centers in Eastern Europe

Autorentext
Matthias Daub finished his doctorate at ESCP-EAP Europäische Wirtschaftshochschule in Berlin, Chair of International Management and Strategic Management. He now works as a management consultant specializing on topics of strategy, globalization, and technology.

Inhalt
Introduction Approaching Service Offshoring.- Theoretical Foundations Developing Building Blocks of Service Offshoring Typology.- Research Model and Propositions Deriving Typology Dimensions from Organizational Theories.- A Typology of Service Offshoring Subsidiary Combining Building Blocks and Dimensions.- Methodology Preparing and Conducting Qualitative Research.- Results Presenting Four Case Studies of Service Offshoring Subsidiaries in Eastern Europe.- Discussion Findings from Cross-Case Analysis and Beyond.- Conclusions What we have learned, What We Have Not learned, and What Might Come Next.