The book offers a brief, but comprehensive, introduction to the field of quality control systems in the software development process. Specifically, the book covers SPICE, ISO 9000:2000 standards, metrics, and customer satisfaction. Essential book for software engineers, practitioners, and professionals.

"Since software quality assurance is still an issue in software organizations, a deep understanding of the subject itself, as well as of methods for effectively implementing software quality, is crucial for both software managers and practitioners. Comprehensive books like this one can help readers to get into the field. However, O Regan s book is more than just an introduction. It also serves as a good reference for people who want to step into the subject practically, and for those who want to find out about the quality measures that could best fit their organizations...I recommend this book to those interested in learning how software quality helps increase software companies productivity." --Computing Reviews

Autorentext

Dr. Gerard O'Regan is an international lecturer in Maths/Computing with research interests in software quality, software process improvement, mathematical approaches to software quality, and the history of computing. He is the author of several books with Springer, including Concise Guide to Software Engineering, Ethical and Legal Aspects of Computing, and A Brief History of Computing.

Inhalt
1 Introduction to Software Quality.- 1.1 The Software Engineering Challenge.- 1.2 History of Software Failures.- 1.3 Background to Software Quality.- 1.4 History of Quality.- 1.5 Software Engineering.- 1.6 Modem Software Quality Management.- 1.7 Miscellaneous.- 1.8 Structure of This Book.- 2 Software Inspections and Testing.- 2.1 Overview Fagan Inspections.- 2.2 Software Inspection Methodology.- 2.3 E-Mail/Fax Reviews.- 2.4 Semi Formal Review Meeting.- 2.5 Fagan Inspection Methodology.- 2.6 Software Testing.- 2.7 Summary.- 3 The ISO 9000 Standard.- 3.1 Introduction.- 3.2 ISO 9000 1994 Version.- 3.3 ISO 9000:2000 Version.- 3.4 Implementing ISO 9000:2000.- 3.6 ISO 9000 Certification Process.- 3.7 Summary.- 3.5 ISO 9000 and Improvement.- 4 The Capability Maturity Model.- 4.1 Introduction.- 4.2 Overview of CMM.- 4.3 CMM Architecture.- 4.4 CMM Maturity Levels.- 4.5 Implementing the CMM.- 4.6 CMM Internal Assessments.- 4.7 External CMM Assessments.- 4.8 CMM Worldwide Maturity.- 4.9 CMMI Project.- 4.10 Summary.- 5 The SPICE (15504) Standard.- 5.1 Introduction.- 5.2 Overview of SPICE.- 5.3 Process Management.- 5.4 SPICE Reference Model.- 5.5 SPICE Processes.- 5.6 The Exemplar Model.- 5.7 SPICE Assessment.- 5.8 Process Capability Determination.- 5.9 SPICE and Process Improvement.- 5.10 The Implementation of SPICE.- 5.11 SPICE A Critical Analysis.- 5.12 Summary.- 6 Metrics and Problem Solving.- 6.1 Introduction.- 6.2 The Goal Question Metric Paradigm.- 6.3 The Balanced Scorecard.- 6.4 Metrics for an Organization.- 6.5 Implementing a Metrics Program.- 6.6 Problem-Solving Techniques.- 6.7 Summary.- 7 Formal Methods and Design.- 7.1 Introduction.- 7.2 Software Configuration Management.- 7.3 Unified Modeling Language.- 7.4 Software Usability.- 7.5 Formal Methods.- 7.6 Summary.- References.