So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.

Inhalt

1. The Wicked Problem of Design.- 2. The CSCW Design Challenge.- 3. The Worlds System.- 4. Systems Engineers at Work.- 5. How Systems Engineers Accomplish Work.- 6. Moving from Space to Place.- 7. Introduction to the Locales Framework.- 8. Locales Framework Aspects.- 9. Locales Framework Approach.- 10. Distributed Research Work: A Tale of Two Groups.- 11. Designing for Telehealth.- 12. CSCW Environment Design: Orbit and Tickertape.- 13. Conclusions, Reflections and Future Work.- References.