End-User Development

Work practices and organizational processes vary widely and evolve constantly. The technological infrastructure has to follow, allowing or even supporting these changes. Traditional approaches to software engineering reach their limits whenever the full spectrum of user requirements cannot be anticipated or the frequency of changes makes software reengineering cycles too clumsy to address all the needs of a specific field of application. Moreover, the increasing importance of 'infrastructural' aspects, particularly the mutual dependencies between technologies, usages, and domain competencies, calls for a differentiation of roles beyond the classical userdesigner dichotomy. End user development (EUD) addresses these issues by offering lightweight, use-time support which allows users to configure, adapt, and evolve their software by themselves. EUD is understood as a set of methods, techniques, and tools that allow users of software systems who are acting as non-professional software developers to 1 create, modify, or extend a software artifact. While programming activities by non-professional actors are an essential focus, EUD also investigates related activities such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers.

Klappentext

This book constitutes the refereed proceedings of the 2nd International Symposium on End User Development, IS-EUD 2009, held in Siegen, Germany in March 2009. The 12 revised full papers presented together with 2 invited talks and 2 refereed notes were carefully reviewed and selected. The papers report latest advances in the field of "End User Development" (EUD) such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers.

Inhalt
Invited Talks.- End-User Development and Meta-design: Foundations for Cultures of Participation.- What Is End-User Software Engineering and Why Does It Matter?.- Refereed Papers.- Mutual Development: A Case Study in Customer-Initiated Software Product Development.- Appropriation Infrastructure: Supporting the Design of Usages.- Supporting End Users to Be Co-designers of Their Tools.- Improving Documentation for eSOA APIs through User Studies.- End-User Development of Enterprise Widgets.- End-User Development for E-Government Website Content Creation.- LWOAD: A Specification Language to Enable the End-User Develoment of Coordinative Functionalities.- Shaping Collaborative Work with Proto-patterns.- Web Design Patterns: Investigating User Goals and Browsing Strategies.- Males' and Females' Script Debugging Strategies.- Hypertextual Programming for Domain-Specific End-User Development.- Fast, Accurate Creation of Data Validation Formats by End-User Developers.- Refereed Notes.- Cicero Designer: An Environment for End-User Development of Multi-Device Museum Guides.- Observing End-User Customisation of Electronic Patient Records.