Managing healthcare operations is hard. Under increasing pressure to reduce costs and improve patient access and service quality, managers need the know how to leverage data to make optimal decisions. This book bridges the gap between business education and the realities of modern healthcare delivery, giving students a grounded, practical look at the operational challenges that define clinical environments: scheduling, patient flow, and capacity management.

Based on the author's firsthand research experience in clinics and hospitals, the material goes beyond theory. Real cases drawn from actual healthcare settings complete with data sets, analytical tools, and instructor resources put students in the decision-maker's seat from day one.

No prior knowledge of the healthcare system is required. The book is designed for advanced undergraduates in business, science, or engineering, and adapts equally well to professional master's programs. A modular structure gives instructors the flexibility to tailor content to their audience, adjusting technical depth to match students' quantitative backgrounds.

This course text combines management principles, mathematical models, practical exercises, and case work that students will use and remember.

Highlights examples based on state-of-the-art clinic and hospital management practices Provides in-class discussion exercises and multiple-choice questions tied to each chapter's learning objectives Presents real-world case studies and data that provide students with meaningful analytical experience

Autorentext

Diwakar Gupta is a Professor in the Department of Information, Risk, and Operations Management at the University of Texas at Austin. His research bridges engineering and business disciplines to improve health care operations, ranging from scheduling and staffing operating rooms and managing appointment systems to procuring and utilizing deceased-donor organs for transplantation. Dr. Gupta has also studied vaccine procurement contracts for developing countries and bundled payments and gain sharing contracts in procurement of health services. In addition to health care operations, Dr. Gupta has published extensively in the areas of supply chain and revenue management.

Inhalt

Part I: The Basics.- Chapter 1: The US Healthcare System.- Chapter 2: What Makes Healthcare Sector Unique.-Chapter 3:Health Insurance Basics.- Chapter 4:Capacity Calculations.- Chapter 5:Exercises For Part I.- PArt II: The Outpatient Clinic.- Chapter 6:Introduction.- Chapter 7: Clinic Appointment System Design.- Chapter 8: Exercises For Part II.- Part III Hospital Operations.- Chapter 9: Introduction.- Chapter 10: Managing ED Operations.- Chapter 11: Managing Operating Rooms.- Chapter 12: Managing Inpatient Units.- Chapter 13: Exercises For Part III.- Part IV Short Cases.- Chapter 14: Eagle Health Inc (A).- Chapter 15: Prime Health Partners.- Chapter 16: Sun City General Hospital.- Chapter 17: Eagle Health.