Inhaltsverzeichnis

Unit 1. Defining the Supply Chain Management Environment.- 1 The Rise of Supply Chain Management.- Advent of Supply Chain Management.- Evolution of Supply Chain Management.- Defining e-SCM.- SCM and Logistics.- Summary.- Questions for Review.- References.- 2 Components of Distribution Management.- Defining the Term "Distributor".- Characteristics of the Wholesale Distributor.- Role of the Distribution Function.- Understanding the Wholesale Distribution Industry.- Summary.- Questions for Review.- References.- Unit 2. Top Management Planning.- 3 Business and Strategic Planning.- Defining Business Goals and Strategies.- Developing the Business Plan.- Summary.- Questions for Review.- References.- 4 Forecasting in the Supply Chain Environment.- Forecasting - An Overview.- Forecasting Types.- Managing the Forecast.- Summary.- Questions for Review.- Problems.- References.- 5 Demand, Operations, and Channel Planning.- Demand, Operations, and Channel Planning - Overview.- Elements of Marketing Planning.- Elements of Sales Planning.- Elements of Production Planning.- Elements of Logistics Planning.- Elements of Supply Channel Planning.- Integrating Demand, Operations, and Channel Plans.- Summary.- Questions for Review.- References.- Unit 3. Distribution Operations Planning.- 6 Managing Supply Chain Inventories.- Elements of Supply Chain Inventory Management.- Principles of Supply Chain Inventory Management.- The Inventory Management Process.- Inventory Costs.- Inventory Control.- Summary.- Questions for review.- Problems.- References.- 7 Replenishment Inventory Planning.- Inventory Planning Techniques.- Inventory Replenishment Techniques - An Overview.- Defining the Order Point.- Order Quantity Techniques.- Just-In-Time.- Inventory Replenishment Planning Process.- Inventory Operations in the Supply Chain Environment.- Summary.- Questions for Review.- Problems.- References.- 8 Distribution Requirements Planning.- Problems with Statistical Techniques.- Historical View.- DRP Processing.- DRP in a Supply Chain Environment.- DRP Planning Process.- Detailed Logistics Capacity Planning.- DRP and Supply Chain Management Systems.- Summary.- Questions for Review.- Problems.- References.- Unit 4. Distribution Operations Execution.- 9 Customer Relationship Management.- Defining Customer Relationship Management.- Demand Management.- Order Management and Fulfillment.- Customer Care Management.- The Internet-Enabled CRM Environment.- Summary.- Questions for Review.- References.- 10 Supplier Relationship Management.- Defining Purchasing.- Defining Supplier Relationship Management.- Anatomy of Purchasing Strategy.- Purchase Order Management Process.- Performance Measurement.- Impact of e-Business on SRM.- Summary.- Questions for Review.- Problems.- References.- 11 Warehousing.- Defining Warehousing.- Developing Warehouse Strategies.- The Warehouse Management Process.- Trends in Modem Warehousing.- Designing the Warehouse Network.- Warehouse Layout and Equipment.- Summary.- Questions for Review.- References.- 12 Transportation.- The Scope of Transportation.- Modes of Transportation.- Types of Transportation.- Transportation Management Process.- Issues Confronting Transportation.- Logistics Service Providers.- Summary.- Questions for Review.- References.- Unit 5. International Distribution and Distribution Information Technology.- 13 International Distribution.- Forces Driving Globalization.- Developing Global Strategies.- Channel Strategies.- Managing Global Distribution Networks.- International Transportation and Warehousing.- International Purchasing.- Today's Global Trade Environment.- Summary.- Questions for Review.- References.- 14 Information Technology and Supply Chain Management.- Foundations of Enterprise Information Technologies.- Configuring the EIS Solution.- Information Technology Solutions.- Implementation Issues.- Summary.- Questions for Review.- References.

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Klappentext

At the dawn of the twenty-first century, it has becomeincreasingly clear that to remain competitive in today's emergingglobal markets companies can no longer depend on their own corestrengths to drive marketplace leadership but must look to theirsupply chains for new avenues of cost reduction and innovation.Success in managing these chains of channel trading partners requiresa new view of distribution and logistics management. The objective ofthis second edition of "Distribution: Planning and Control, SecondEdition" is not only to discover the roots and detail the techniquesof channel management but also to explore the impact of the merger ofthe concept of Supply Chain Management (SCM) and Internet technologieson all aspects of internal business and supply channel management.Following a traditional planning and control methodology, the textseeks to detail for the student of distribution and logistics how SCMand twenty-first century technologies are applied to managing topmanagement strategic planning, operations planning, and operationsexecution. The book contains chapters on business planning, forecasting, demand, operations and channel planning (DO&CP), inventory management, statistical and Distribution RequirementsPlanning (DRP) inventory control, Customer Relationship Management(CRM), Supplier Relationship Management (SRM), warehousing andtransportation. In addition full chapters are allocated tointernational distribution and today's information technology conceptsand application architectures. "Distribution: Planning and Control, Second Edition" provides academic, practitioner, and consultingaudiences with a comprehensive text on the critical issues confrontinglogistics and SCMtoday. Containing timely information and targetedexamples of real-world business applications, Distribution illustrateshow manufacturers, wholesale, and retail distributors are leveragingSCM and Internet technologies to attain new unbeatable avenues ofcustomer value through th

Inhalt
Unit 1. Defining the Supply Chain Management Environment.- 1 The Rise of Supply Chain Management.- Advent of Supply Chain Management.- Evolution of Supply Chain Management.- Defining e-SCM.- SCM and Logistics.- Summary.- Questions for Review.- References.- 2 Components of Distribution Management.- Defining the Term "Distributor".- Characteristics of the Wholesale Distributor.- Role of the Distribution Function.- Understanding the Wholesale Distribution Industry.- Summary.- Questions for Review.- References.- Unit 2. Top Management Planning.- 3 Business and Strategic Planning.- Defining Business Goals and Strategies.- Developing the Business Plan.- Summary.- Questions for Review.- References.- 4 Forecasting in the Supply Chain Environment.- Forecasting - An Overview.- Forecasting Types.- Managing the Forecast.- Summary.- Questions for Review.- Problems.- References.- 5 Demand, Operations, and Channel Planning.- Demand, Operations, and Channel Planning - Overview.- Elements of Marketing Planning.- Elements of Sales Planning.- Elements of Production Planning.- Elements of Logistics Planning.- Elements of Supply Channel Planning.- Integrating Demand, Operations, and Channel Plans.- Summary.- Questions for Review.- References.- Unit 3. Distribution Operations Planning.- 6 Managing Supply Chain Inventories.- Elements of Supply Chain Inventory Management.- Principles of Supply Chain Inventory Management.- The Inventory Management Process.- Inventory Costs.- Inventory Control.- Summary.- Questions for review.- Problems.- References.- 7 Replenishment Inventory Planning.- Inventory Planning Techniques.- Inventory Replenishment Techniques - An Overview.- Defining the Order Point.- Order Quantity Techniques.- Just-In-Time.- Inventory Replenishment Planning Process.- Inventory Operations in the Supply Chain Environment.- Summary.- Questions for Review.- Problems.- References.- 8 Distribution Requirements Planning.- Problems with Statistical Techniques.- Historical View.- DRP Processing…