For those who manage multicultural teams, work with diverse customer bases, or negotiate with international suppliers, this invaluable resource explains how to tap into the power of cultural sensitivity to experience business breakthroughs.

Informationen zum Autor DAVID LIVERMORE! PH.D.! is President and Partner at the Cultural Intelligence Center. He has done training and consulting for leaders in more than 100 countries and is the author of The Cultural Intelligence Difference. Klappentext Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities! from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers:A scientifically validated instrument for measuring their personal CQ scoreCustomized strategies for improving interactions with people from diverse cultures New findings on the bottom-line benefits of cultural intelligenceExamples of major organizations that use CQ to achieve success A high CQ points to more than just cultural sensitivity. It is linked to improved decision making! negotiation! networking! and leadership skills-and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse-and success. Zusammenfassung Learn how to master the one skill you can't do without in today's global economy. As an award-winning author and global business leader, David Livermore applies his social science and cultural intelligence (CQ) expertise to teach others how to thrive in increasingly multicultural workplaces and a globalized world. Now, in this essential book, he shows you how to leverage the benefits of cultural intelligence for themselves--including improved decision-making, negotiation, networking, and leadership skills--to gain a crucial advantage in the crowded job market. In The Cultural Intelligence Difference , you'll explore: customized strategies for improving interactions with people from diverse cultures, new findings on the bottom-line benefits of cultural intelligence, and many examples of major organizations that use CQ to achieve success. Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence needed to truly bridge the cultural gaps that exist in every workplace. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse--and success. Inhaltsverzeichnis CONTENTS PREFACE! xiii . PART I: AN INTRODUCTION TO CQ CHAPTER 1 CQ FOR YOU! 3 CHAPTER 2 RESEARCH BRIEF! 21 TAKING THE CQ SELF-ASSESSMENT! 35 PART II: STRATEGIES TO IMPROVE YOUR CQ CHAPTER 3 CQ DRIVE! 41 CHAPTER 4 CQ KNOWLEDGE! 69 CHAPTER 5 CQ STRATEGY! 107 CHAPTER 6 CQ ACTION! 141 PART III: CONCLUDING THOUGHTS CHAPTER 7 THE POWER OF CQ! 169 EPILOGUE! 188 NOTES! 190 ACKNOWLEDGMENTS! 199 RESOURCES! 200 INDEX! 201 ABOUT THE AUTHOR! 207 ...

Autorentext
DAVID LIVERMORE, PH.D., is President and Partner at the Cultural Intelligence Center. He has done training and consulting for leaders in more than 100 countries and is the author of The Cultural Intelligence Difference.

Klappentext

Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence (CQ) required to really thrive in our multicultural workplaces and globalized world. Now everybody can tap into the power of CQ to enhance their skills and capabilities, from managing multi cultural teams and serving a diverse customer base to negotiating with international suppliers and opening offshore markets. The Cultural Intelligence Difference gives readers:

• A scientifically validated instrument for measuring their personal CQ score
• Customized strategies for improving interactions with people from diverse cultures
• New findings on the bottom-line benefits of cultural intelligence
• Examples of major organizations that use CQ to achieve successA high CQ points to more than just cultural sensitivity. It is linked to improved decision making, negotiation, networking, and leadership skills-and provides a crucial advantage in a crowded job market. The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse-and success.

Zusammenfassung

Learn how to master the one skill you can’t do without in today’s global economy.

As an award-winning author and global business leader, David Livermore applies his social science and cultural intelligence (CQ) expertise to teach others how to thrive in increasingly multicultural workplaces and a globalized world. Now, in this essential book, he shows you how to leverage the benefits of cultural intelligence for themselves--including improved decision-making, negotiation, networking, and leadership skills--to gain a crucial advantage in the crowded job market.

In The Cultural Intelligence Difference, you’ll explore:

• customized strategies for improving interactions with people from diverse cultures,
• new findings on the bottom-line benefits of cultural intelligence,
• and many examples of major organizations that use CQ to achieve success. Most people know that some basic cultural sensitivity is important. But few have developed the deep cultural intelligence needed to truly bridge the cultural gaps that exist in every workplace.

The Cultural Intelligence Difference delivers a powerful tool for navigating today's work world with finesse--and success.

Inhalt

CONTENTS

PREFACE, xiii

.

PART I: AN INTRODUCTION TO CQ

CHAPTER 1 CQ FOR YOU, 3

CHAPTER 2 RESEARCH BRIEF, 21

TAKING THE CQ SELF-ASSESSMENT, 35

PART II: STRATEGIES TO IMPROVE YOUR CQ

CHAPTER 3 CQ DRIVE, 41

CHAPTER 4 CQ KNOWLEDGE, 69

CHAPTER 5 CQ STRATEGY, 107

CHAPTER 6 CQ ACTION, 141

PART III: CONCLUDING THOUGHTS

CHAPTER 7 THE POWER OF CQ, 169

EPILOGUE, 188

NOTES, 190

ACKNOWLEDGMENTS, 199

RESOURCES, 200

INDEX, 201

ABOUT THE AUTHOR, 207