Telematics in the automotive industry are the most popular example of Connected Services. But despite their implementation in several million of vehicles worldwide, there has only been little consideration in research. Clemens Hiraoka analyzes the entire customer lifecycle from awareness, acceptance, and usage to the renewal of the service contract and uncovers the drivers in each of these stages. His evaluation gives a series of new implications for management and research.

Autorentext
Dr. Clemens Hiraoka received his doctorate under the guidance of Prof. Dr. Florian von Wangenheim at the department of services and technology marketing at the Technische Universität München.

Inhalt
to Connected Services.- Scoping the research focus through theoretical foundations.- Experiencing Connected Services in the automotive industry.- Forming the conceptual framework into a research model.- Winning insights from quantitative data analysis.- Developing Connected Services today and tomorrow.