The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them.

The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management.

Readers will benefit from the inclusion of:

A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management
An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning
An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment
A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology.

The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Autorentext

Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB is a management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution's FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.

Adrian Brooks BSc (Hons), MBA, MRICS is a Principal in Avison Young's Workplace and -Facility Management business, focused on the delivery of a broad range of services for property -owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction & Built Environment Sector Policy and Strategy Committee for the British -Standards -Institution.

Klappentext

TOTAL FACILITY MANAGEMENT A comprehensive review of what facility management means to owners, operators, occupiers, facility managers and professional advisors The newly revised Fifth Edition of Total Facility Management is an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions with the means to implement them. The new edition includes a greater focus on applicable ISO standards in facility management as well as maintaining an international perspective throughout. The book contains easy-to-access advice on how facilities can be better managed from a range of perspectives, and the subjects covered provide a comprehensive treatment of facility management. Readers will benefit from the inclusion of: A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities and the core competencies of facility management An exploration of facility planning, facility management strategy, outsourcing, procurement, facility management organization, facility maintenance management and business continuity and recovery planning An examination of human resources management, well-being, workplace productivity, performance management health, safety, security and the environment A review of sustainable practices, change management, facility management systems, information management (including building information models and digital twins) and innovative technology. The book is the perfect choice for undergraduate and graduate studies in facility management, construction management, project management, surveying and other AEC disciplines. Total Facility Management will also earn a place on the desk of practicing facility managers, as well as in the libraries of academics and researchers whose work requires them to understand the theory and practice of facility management.

Inhalt

Preface to the Fifth Edition xi Abbreviations xiii Introduction 1 The organization 1 The user 2 Principles, processes, practices and procedures 2 1 Fundamentals 3 Key points 3 Introduction 4 Background 4 Practice note -Three perspectives 6 Key concepts 12 Supporting concepts 15 Key roles, responsibilities and accountabilities 18 Core competence in facility management 19 Conclusions 20 Checklist 20 2 Facility Planning 22 Key points 22 Introduction 23 Real estate management 24 Own, lease or rent decision 24 Fully serviced workplace 25 Space management 26 Business continuity and recovery planning 29 Design and construction for operability 30 Practice example - Bargain basement 40 Design development 41 Stakeholders 42 Risk management 45 Conclusions 46 Checklist 47 3 Facility Management Strategy 48 Key points 48 Introduction 49 Understanding the organization 50 Business context 50 Business drivers and constraints 52 Organizational management levels 52 Capability maturity 54 Practice example - Taking one's own advice 55 Strategy formulation 56 Strategic analysis 58 Solution development 61 Strategy implementation 62 Business intelligence 64 Conclusions 65 Checklist 66 4 Human Resources Management 68 Key points 68 Introduction 69 Human resources planning 70 Recruitment, retention and release 72 Leadership and management styles 74 Delegation and empowerment 74 Practice example - Mind the gap 75 Learning and continuing professional development/education 77 Conclusions 78 Checklist 79 5 Well-Being, Workplace and Productivity 80 Key points 80 Introduction 81 Well-being 83 Practice example - A precautionary tale 87 User behaviour 87 Cross-cultural behaviour 88 Productivity and efficiency 89 Internal environment 95 Design issues 97 Unconventional working arrangements 99 Co-working 100 Conclusions 104 Checklist 104 6 Health, Safety, Security and the Environment 106 Key points 106 Introduction 107 HSSE policy 108 Social performance 109 Zero accidents 110 ALARP 110 Practice example -The only facility is a safe facility 111 Occupational health and safety (OH&S) 112 Compliance 114 Hazard identification and risk assessment 118 Protection of users 119 Conclusions 119 Checklist 120 7 Facility Management Organization 122 Key points 122 Introduction 123 Background to the facility management organization 124 Organizational structure and management 125 Extent of embeddedness 127 Practice example - Management led or management overload? 131 Service delivery options 132 Support processes and activities 138 Dynamic capabilities 139 Aligning the facility management organization and service options 141 Conclusions 141 Checklist 142 8 Outsourcing Decision 144 Key points 144 Introduction 145 Establishing the baseline 146 Users as key stakeholders 148 Sourcing policy 151 Practice example - Capability or capacity? 152 Attributes of service 153 Evaluating options 158 Conclusions 160 Checklist 161 9 Procurement 163 Key points 163 Introduction 164 Procuremen…