Collaboration technologies are any information or communication technologies which are used for collaboration at any level - from 2 people co-authoring a document, to several companies working together on common tasks. They are widely used in areas such as e-learning, e-commerce, and data conferencing. This book is the first to look in-depth at the problems which arise during the implementation process. The practical issues raised are illustrated via case studies from companies such as Boeing and Statoil.

A unique focus on implemenation issues and practical advice Covers a much wider range of different applications and organisational settings than competing volumes, many of which focus solely on Lotus Notes (which used to be the most widely used example of this technology) Includes supplementary material: sn.pub/extras

Inhalt
I Overview and Current Trends.- 1 Introduction.- 2 Collaboration Technology: Overview and Current Trends.- 3 Implementation of Collaboration Technologies: A Review of the Literature.- 4 A Taxonomy of Implementation Factors for Collaboration Technologies.- II Lessons from Industry.- 5 Implementing a Portfolio of Collaboration Technologies in Statoil.- 6 Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kvrerner.- 7 Implementation of Data Conferencing in The Boeing Company.- 8 Discretionary Adoption of Group Support Software: Lessons from Calendar Applications.- 9 Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments.- 10 Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA.- III Conclusions and Implications.- 11 Integrating the Lessons Learned.- 12 Implications for Practice and Research.- Appendix A: Collaboration Technology Forums and Resources.- Appendix B: Product Examples.- Appendix C: A Taxonomy of Implementation Factors for Collaboration Technologies.- References.