Groupware is a technology designed to help people working in groups to communicate their ideas more easily. While traditional technologies such as the telephone qualify as groupware, the term is usually used to refer to a specific class of technologies that rely on modern computer networks, such as email, newsgroups and videophones. In order to design groupware technologies it is important to understand how people behave within groups, their requirements, and their knowledge of the systems being created for them. This book provides an introduction to groupware, reviews the current applications and analyses their potential.

THE ONLY BOOK TO PROVIDE AN INTEGRATED FRAMEWORK AND EVALUATION APPROACH TO GROUPWARE

Inhalt
I. Human Interaction and Collaboration Technology.- 1. Social Processes and Support Tools.- 2. Implications of Collaboration Technology.- 3. The Role of Technology in Society.- II. Theories for Understanding and Evaluation.- 4. Technology Acceptance.- 5. System Match Theories.- 6. Group Processes.- 7. Innovation and Implementation.- 8. Integration for Evaluation.- Appendix 1. Evaluation Issues.- Appendix 2. Effective Teams.- Appendix 3: Examples of Assessment Tools.- References.- Author Index.