This is currently the only book that gives designers practical advice on how to use the important new ethnographic approach to the development of collaborative and interactive computer systems. It demonstrates how to analyse the work tasks for which the system will be used, and then shows the designer how to incorporate this information into the design process so that the resulting system will be as well-suited to the task and user-friendly as possible. Although this approach is being widely used (by, amongst others, corporations such as IBM, Microsoft and Xerox), there are currently no books which provide a practical users' guide of this type. The book can also be used by students on advanced undergraduate and postgraduate courses covering Computer Supported Cooperative Work and Information Systems Design.

The only book to provide the system designer with practical advice and strategies for using this important new approach Includes supplementary material: sn.pub/extras

Inhalt
Preface.- The Requirements Problem.- The Motivation for Ethnography in Design.- A Primary Analytic Point of View for Design: Enter HCI.- From Human Factors to Human Actors: Exit HCI.- The Turn to the Social Making Cooperative Work Visible.- Ethnography: An Informal Mode of Description and Analysis.- Analysing Cooperative Work: Sacks and Garfinkel.- Representing Cooperative Work Work Studies and Design.- The Role of Ethnomethodolgical Studies of Work in Design.- Using Ethnography to Give Form to Design (The Bricoleur's Craft) Evaluating Systems Support for Cooperative Work.- Prototyping Methodology.- Evaluation of Prototypes.- Cooperative Design in Action.- Summary.- References.- Subject Index.