Do you want to handle conflicts even better? Would you like to learn how to assert your interests without leaving a mess in your relationships with colleagues, supervisors, employees, or friends? Here's where you can find out. In this second edition of the essentials, which established itself as a standard reference in its first edition, you will find not only a wealth of practical tools for everyday use but also valuable insights into conflict-inducing human thought processes, making your life much easier. Experience fewer petty disputes and more time and energy for your actual tasks.

The Content

• Tools for constructive and productive relationships

• Three pillars of successful conflict management

• Common pitfalls and how to navigate them

• Secrets of the experts
  Target Audience

• Professionals and leaders from all industries and levels

• Anyone seeking understandable tools for managing conflicts

The Authors

Werner Schienle is a trained mediator, seminar trainer, and coach who has supported companies and their employees for many years in resolving existing conflicts, tackling necessary ones, and preventing unnecessary conflicts. He is considered one of the top experts in conflict management in the German-speaking world.

Andreas Steinborn, a graduate psychologist and specialist in difficult communication situations, has been supporting professionals and leaders across various sectors as a trainer, facilitator, and coach for around 20 years.

The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content. This book is a translation of an original German edition. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

Autorentext

Werner Schienle is a trained mediator, seminar trainer, and coach, and for many years, he has been supporting companies and their employees in resolving existing conflicts, addressing necessary conflicts, and preventing unnecessary conflicts through his company. He is considered one of the top experts in conflict management in the German-speaking region.

Andreas Steinborn, a licensed psychologist and specialist in challenging communication situations, has been supporting specialists and executives across various industries as a trainer, moderator, and coach for around 20 years.