Find out how to manage your telecom services and save your company money! Worldwide telecom spending was over $4 trillion in 2004...
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Find out how to manage your telecom services and save your company money!
Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services
Our book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best deals
Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure
Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems
Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs
Autorentext Stephen Olejniczak is Director of Operations for ATI, a long distance company. As a manager and trainer, he has worked with service providers, sales forces, and corporate customers for 13 years.
Klappentext New to telecom? Get the scoop on all the basicsOrder, maintain, and troubleshoot telecom services from area codes to VoIP
So you're now in charge of all that telecommunications stuff? Don't panic here's your secret weapon! This plain-English guide will fill you in on the products, services, maintenance procedures, and key players in the telecom world, help you choose the most economical solutions for your business, and make you look good to the boss.
Discover how to
Decide what your company needs
Analyze telecom carriers
Negotiate the best deal
Move phone numbers to another carrier
Order toll-free numbers
Recognize the causes of common problems
Part I: The ABCs of Telecom Service 7
Chapter 1: A Buyer's Scoop on Telecom 9
Chapter 2: Making (And Living with) Telecom Decisions 23
Chapter 3: Getting Around the Telecom Neighborhood 43
Part II: Reviewing Telecom Products and Prices 53
Chapter 4: Understanding Dedicated Service Requirements 55
Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom 65
Chapter 6: Getting the Non-Accountant's Guide to Your Phone Bill 89
Part III: Ordering and Setting Up Telecom Service 111
Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service 113
Chapter 8: Ordering Dedicated Service 133
Chapter 9: Ordering Toll-Free Service 165
Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers 193