This practical book describes the key operations of ARIS Toolset - the market leading Business Process Modelling Tool. Based on his experience of using ARIS in British Telecommunications plc, the author describes practical ways of using the tool. Using screen shots and plenty of practical examples, Rob Davis shows how ARIS can be used to model business processes. Throughout the book Davis provides readers with tips and short-cuts, enabling users to start modelling quickly and effectively. He also provides insights into the ARIS concepts, and tells readers about the benefits and trade-offs of using the tool in alternative ways. Unlike other books, this practical guide tackles issues found in real projects.

Inhalt

1 Introduction to Business Modelling.- 1.1 What is Business Modelling?.- 1.2 Why Model Your Business?.- 1.3 So What Actually is a Model?.- 1.4 Why Use a Business Modelling Method?.- 1.5 Why Use a Business Modelling Tool?.- 1.6 Why use ARIS Toolset?.- 1.7 What's in this Book.- 1.8 Disclaimer.- 1.9 What this Boolisn't.- 1.10 ARIS 5.- 1.11 How to Use this Book.- 1.11.1 For New Users of ARIS.- 1.11.2 For Experienced Users of ARIS.- 2 Introducing ARIS.- 2.1 Architecture of Integrated Information Systems.- 2.2 The ARIS House.- 2.3 A Method for Business Modelling.- 2.4 But Where Do You Start?.- 2.5 Generally Accepted Modelling Principles.- 2.6 The ARIS Method.- 2.6.1 Servers, Databases and Models.- 2.6.2 Objects, Occurences and Relationships.- 2.6.3 Attributes and Properties.- 2.6.4 Method and Filters & Templates.- 2.7 A Model is Not Just a Picture.- 2.8 The ARIS Toolset Product Range.- 2.8.1 ARIS Easy Design.- 2.8.2 ARIS Toolset.- 2.9 ARIS Command Convention Used in This Book.- 3 Getting Started.- 3.1 Installation.- 3.2 Starting & Stopping ARIS.- 3.3 The ARIS Interface.- 3.3.1 ARIS Main Menu.- 3.3.2 ARIS Toolbars.- 3.3.3 ARIS Wizards.- 3.3.4 ARIS Properties and Attributes.- 3.3.5 ARIS Windows.- 3.3.6 ARIS Status Bar.- 3.3.7 ARIS Options.- 3.3.8 ARIS Administration.- 3.3.9 ARIS Help.- 4 Introducing ARIS Explorer.- 4.1 Introduction.- 4.2 Windows, Panes & Views.- 4.3 The ARIS Explorer Hierarchy.- 4.4 Navigating the Hierarchy.- 4.5 Names, Identifiers and the GUID.- 4.6 Objects & Occurences.- 4.7 Explorer Editing Commands.- 4.8 Attributes and Properties.- 4.9 Method Filters.- 4.10 The ARIS House and Creating New Models.- 5 Introducing ARIS Designer.- 5.1 Creating and Opening Models.- 5.2 Viewing Models.- 5.2.1 Windows & Toolbars.- 5.2.2 The ARIS Status Bar.- 5.2.3 Scaling the Model View.- 5.3 Editing Models.- 5.3.1 Selecting, Moving, Sizing & Deleting Objects.- 5.3.2 Adding and Naming Objects.- 5.3.3 Adding Multiple Objects.- 5.3.4 Connecting Objects.- 5.3.5 Displaying Connection Types.- 5.3.6 Undo, Redo and Layout.- 5.3.7 Saving and Closing.- 5.4 An Example Model.- 5.5 Printing Models.- 5.6 Evaluating Models.- 6 ARIS Attributes and ARIS Properties.- 6.1 Introduction.- 6.2 ARIS Attributes.- 6.2.1 The Attributes Window.- 6.2.2 Attribute Column Display.- 6.2.3 Editing Attributes.- 6.2.4 Inheriting Attributes.- 6.2.5 Attribute Appearance.- 6.2.6 Displaying Attributes.- 6.2.7 System Attributes & Links.- 6.2.8 User-Defined Attributes.- 6.2.9 Attributes, Standards & Method Filters.- 6.2.10 Attributes - Finished at Last.- 6.3 ARIS Properties.- 6.3.1 Properties Dialog Box.- 6.3.2 Properties Dialog Box Tabs.- 7 The Event-Driven Process Chain.- 7.1 Introduction.- 7.2 Events.- 7.3 Functions.- 7.4 The Event-Driven Process Chain.- 7.5 Naming Events.- 7.6 Why Use Events?.- 7.7 Rules and Process Flow.- 7.8 Rules.- 7.9 Decisions.- 7.9.1 Modelling Decisions.- 7.9.2 Decision Rules.- 7.9.3 Joining Decision Paths.- 7.9.4 Do Nothing Decision Paths.- 7.9.5 Complex Rules and Decisions.- 7.10 Branches.- 7.11 Triggers.- 7.11.1 Basic Triggers.- 7.12 Multiple Triggers.- 7.12.1 Dependencies.- 7.12.2 Data State Changes as Triggers.- 7.12.3 Trigerring Other Processes.- 7.13 Loops.- 7.14 Putting it All together.- 7.15 Horizontal or Vertical?.- 8 Function Allocations and Relationships.- 8.1 Introduction.- 8.2 Types and Instances.- 8.3 Making Function Allocation.- 8.4 Resource Objects.- 8.4.1 Organisation.- 8.4.2 Application Systems.- 8.4.3 Data.- 8.4.4 Information Carriers.- 8.4.5 Knowledge.- 8.4.6 Resource.- 8.4.7 Products, Objectives and Authorisation.- 8.5 Putting it All Together.- 8.5.1 The Function as a Transformation.- 8.5.2 Secondary Relationships.- 8.5.3 Using Libraries of Resource Objects.- 8.6 Viewing Function Allocations and Relationships.- 8.7 Deleting Relationships and Reorganisation.- 9 Model Assignments and the Function Allocation Diagram.- 9.1 Model Assignments.- 9.1.1 The Relationship Between an Object and a Model.- 9.2 Creating Model Assignments.- 9.2.1 Create and Assign a Model.- 9.2.2 Assigning an Existing Model.- 9.2.3 Drag and Drop Assignments.- 9.2.4 Hide Assignments.- 9.3 Viewing and Opening Model Assignments.- 9.3.1 The Assignment Icon in ARIS Designer.- 9.3.2 The Assignment Tab in the Properties Dialog Box.- 9.3.3 The Assignment Tab in the Object Window.- 9.3.4 The Assignment Spider Diagram in ARIS Explorer.- 9.4 Model Structure Using Assignments.- 9.5 The Lean eEPC.- 9.6 Function Allocation Diagrams.- 9.6.1 Create and Assign a New FAD.- 9.6.2 Assigning an Existing FAD Model.- 9.6.3 Show/Hide Assignments in the eEPC.- 9.7 Show/Hide Assignments.- 9.7.1 Making Changes to Assigned FADs.- 10 Process Capture and Design with ARIS.- 10.1 How to Go About Modelling.- 10.2 Objectives for Modelling.- 10.2.1 Why Are You Modelling?.- 10.2.2 What Are You Modelling?.- 10.2.3 Who Are You Modelling?.- 10.2.4 When Are You Modelling?.- 10.3 Capture of Modelling Requirements.- 10.4 Conceptual Design.- 10.4.1 What Models to Use.- 10.4.2 The Model Structure.- 10.4.3 Modelling Standards.- 10.4.4 A Standard ARIS Set-up (Grid, Colours, etc.).- 10.4.5 Basic Principles.- 10.5 Detailed Design.- 10.5.1 What to do First, Libraries or Processes?.- 10.5.2 Modelling in Teams.- 10.5.3 Process Capture Using ARIS.- 10.5.4 To FAD or Not to FAD?.- 10.5.5 A Process Capture Approach.- 10.6 Implementation.- 10.7 Verify and Validate.- 10.8 Roles and Responsibilities.- 10.8.1 Information Gatherer.- 10.8.2 Process Designer.- 10.8.3 Process Modeller.- 10.8.4 Model Librarian.- 10.8.5 Model Verifier.- 10.8.6 Model Validator.- 10.8.7 Project Process Architect.- 10.8.8 Corporate Process Architect.- 10.8.9 ARIS Technical Consultant.- 10.8.10 Database Administrator.- 10.8.11 Server Administrator.- 10.8.12 Configuration Administrator.- 10.8.13 System Administrator.- 10.8.14 Model Publisher.- 10.8.15 Trainers.- 11 Modelling Structure.- 11.1 The Need for Structure.- 11.2 Horizontal and Vertical Structure.- 11.3 Horizontal Structure.- 11.3.1 Segmentation.- 11.3.2 Linking Models Using Events.- 11.3.3 Segmenting Existing Models.- 11.3.4 Combining Segmented Models.- 11.4 Vertical Structure.- 11.4.1 Hierarchical Decomposition.- 11.4.2 Creating Hierarchy Through Model Assignments.- 11.4.3 Decomposing Functions with eEPCs.- 11.5 Issues and Complexitiers in Hierarchical Modelling.- 11.5.1 Decomposing Events with the Event Diagram.- 11.5.2 Model Linking with Decomposed Events.- 11.5.3 Modelling Organisational Interactions with Event Diagrams.- 11.5.4 Sychronising Event and Funstion Hierarchies.- 11.5.5 Sub-process with Complex Triggers and Outcomes.- 11.5.6 Theoretical Issues wiht Hierarchical Modelling.- 11.5.7 Interpreting Event Occurences in Hierarchical Models.- 11.5.8 An Alternative for Handling Events in Hierarchical Models.- 12 Model Hierarchy and Model Generation.- 12.1 Modelling at the Conceptual Layer.- 12.2 The Value Added Chain Diagram.- 12.2.1 THe eEPC as a High-level Model.- 12.3 Introducing Model Generation.- 12.3.1 Model Generation Option.- 12.3.2 Using Model Generation.- 12.3.3 Model Generation from Shortcuts.- 12.3.4 Model Generation from the Assignments Spider Diagram.- 12.4 Vertical Views of the Hierarchy.- 12.4.1 The Function Hierarchy and the Function Tree.- 12.4.2 Generating a Fun…