The International Management Series is intended to contain high quality books on current key areas in management, written by the foremost experts in the field. The series will provide advice and analysis to senior managers in order to improve their effectiveness. The books will maintain a balance of rigor and relevance and will be authored by leaders in business and academia. The titles represent treatments of key issues from a general and international stance in order to enhance managerial skills and decision making. The series was conceived by Professor Peter Buckley and David Liston. David Liston's commitment to management training and education were a feature of his long and distinguished career. David's death in 1990 came after the establishment of the philosophy of the International Management Series, but before the launch of its first volume. The series editors trust that the forthcoming books represent a commitment to David's ideal of rigorous analysis in the service of practical managemen t. Professor Peter Buckley Professor of Managerial Economics University of Bradford Management Centre Professor Clive Bateson Director, Examinations Board London Chamber of Commerce and Industry Dedication To Sandra and Ashley.

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1 How is the World of Employment Changing?.- World economic issues.- World trends in technology.- World social issues.- World trends in working practices.- 2 How can Organizations Attract the Right People?.- How many people will be required?.- What sort of skills will be required?.- Where will organizations find their future employees?.- School-leavers.- Pre-employment training programmes.- Graduates.- Recruitment via employment agencies and consultancies.- Women returning to the workforce.- Immigrants.- The unemployed, the disabled and the disadvantaged.- The retired and over 50s.- Ethnic minorities.- 3 What are the Needs of Women in the Workforce?.- Where are women in the workforce?.- Constraints on women working.- The glass ceiling.- How can companies retain and develop women?.- Maternity arrangements.- Workplace nurseries.- Career breaks.- Flexible working arrangements.- Training and retraining.- 4 How do you Recruit the Right People?.- Job specification.- Personnel specification.- Criteria for successful performance.- Production data.- Personnel data.- Judgemental data.- How do organizations fill vacancies?.- Application forms.- Internal candidates.- External candidates - recruitment advertising.- Utilize employment agencies.- Retain recruitment consultants.- Selection consultancies.- Search consultants.- How do you pick the right agency or consultancy?.- Ethical standards and codes of practice.- 5 How can you Know more about People?.- Talking to people.- Interviews.- Role of the interviewer.- Classification of attributes.- Pitfalls for the interviewer.- Interview notes.- Board or panel interviews.- Reference and medical checks.- Bio data analysis.- Psychometric testing.- Mental ability tests.- Aptitude and achievement tests.- Personality tests.- Occupational interests and motivation.- Reliability.- Validity.- Tests of general ability.- Tests of mechanical ability.- Tests of spatial ability.- Tests of verbal ability.- Tests of numerical ability.- Tests of personality.- Interest tests.- Psychometric testing and career advice in schools.- Assessment centres.- Work experience - success or failure in a job.- Astrology, graphology and other non-standard measures.- Astrology.- Graphology.- Other non-standard measures.- 6 How do you Get More out of People?.- Types of people.- What motivates people?.- Motivators.- Demotivators or brakes.- Theory X.- Theory Y.- High performance work systems.- Issues that affect performance.- How should organizations deal with stress?.- Feedback and appraisal systems.- Career planning and management succession.- Compensation and benefits.- Attitude surveys.- 7 How do you Change the Culture of an Organization?.- Power culture.- Role culture.- Task culture.- What influences culture in an organization?.- History and ownership.- Size.- Technology.- Goals and objectives.- The environment.- The people.- Why do organizations need to change?.- Management obsolescence and middle management inertia.- Technology change.- Occupational change.- Organizational change.- Managerial practices.- Exploitative management.- Laissez-faire management.- Integrative management.- Long established companies that are inflexible and insensitive to customer needs.- Mergers, acquisitions and company turnround situations.- How do you change an organization's culture?.- How do you create a new culture in start-up situations?.- 8 How do you Train and Keep your People?.- The learning ladder.- Use of psychometric testing to assess training and career needs.- Different approaches to training.- Learning by doing.- Formalized training.- The need for training in the future.- Internal versus external training.- A new understanding of how the mind learns and grows.- How many careers will people have in the future?.- How can companies keep their people?.- Management mobility.- Retention through better recruitment.- Retention through remuneration and benefits.- Salaries, cars and benefits.- Golden handcuffs.- Golden hellos.- Retention through better understanding of the people.- Retention of people by creating a better working environment.- Retention by improved motivation.- Retention of people by better communications.- Retention by training and retraining.- 9 What is the Role of the Company in the Community?.- The co-operative bank group mission statement.- The community.- The operation of the company.- The environment.- 10 What will Happen in the Future World of Employment?.- The overview.- Corporate responsibility.- References and Bibliography.