Process Management is a compendium for modern design of process-oriented companies. A hands-on approach introducing, realizing and continually administering process management is presented with a thoroughly critical reflection of the necessary activities regarding the state of the art of organization theory and information management. This is done by following individual stages of a process model which has already successfully proved in practice. The progress of the project is described by a continuous case study which is the process management project of a modern service company. The included recommendations are summarized in a series of checklists for each stage of the project.

Inhalt

The Process in Focus.- Project Management.- Preparation of Process Modeling.- From Strategy to the Business Process Framework.- As-is Modeling and Process Analysis.- To-be Modeling and Process Optimization.- Design of a Process-oriented Organizational Structure.- Process Implementation - Process Roll-out.- Continuous Process Management.- Additional Application Areas and Further Perspectives - Beyond Re-engineering.- Appendix: Modeling Conventions.- Authors.