Combining practical experience with academic analysis this book explores the social and organizational dynamics of performance indicators. It moves beyond the technicalities of measurement and indicators and looks at how performance information is changing the public sector.

Autorentext
MARIA P. ARISTIGUETA Professor and Director of the School of Urban Affairs and Public Policy of the University of Delaware, USA JOSTEIN ASKIM Associate Professor at the Department of Political Science of the University of Oslo, Norway GEERT BOUCKAERT Professor and Director of the Public Management Institute of the Katholieke Universiteit Leuven, Belgium DENNIS DE KOOL Research Fellow at the Center for Public Innovation, Erasmus University Rotterdam, the Netherlands PATRIA DE LANCER JULNES Associate Professor and Director of the Doctor of Public Administration Program in the Department of Political Science at Utah State University, USA KATHRYN DENHARDT Professor at the School of Urban Affairs and Public Policy of the University of Delaware, USA JOHN HALLIGAN Research Professor at the School of Business and Government of the University of Canberra, Australia HARRY HATRY Distinguished Fellow and Director of the Public Management Program at the Urban Institute, USA ALFRED TAT-KEI HO Associate Professor at the School of Public and Environmental Affairs, Indiana University-Purdue University Indianapolis, USA ÅGE JOHNSEN Professor at the Faculty of Social Sciences of the Oslo University College, Norway CAROLE JOHNSON Lecturer at the Manchester Business School and Fellow with the Herbert Simon Institute, UK PER LÆGREID Professor at the Department of Administration and Organization Theory of the University of Bergen, and Senior Researcher at the Stein Rokkan Centre,University of Bergen, Norway DONALD MOYNIHAN Associate Professor at the LaFollette School of Public Affairs of the University of Wisconsin Madison, USA ZOE RADNOR Senior Lecturer at the Warwick Business School, UK ALASDAIR ROBERTS Rappaport Professor of Law and Public Policy at Suffolk University Law School, USA PAUL G. RONESS Professor at the Department of Administration and Organization Theory of the University of Bergen, UK KRISTIN RUBECKSEN Ph.D. candidate at the Department of Administration and Organization Theory of the University of Bergen, Norway COLIN TALBOT Professor at the Manchester Business School and Director of the Herbert Simon Institute, UK STEVEN VAN DE WALLE Associate Professor at the Department of Public Administration, Erasmus University Rotterdam, the Netherlands WOUTER VAN DOOREN Assistant Professor at the Department of Political Science of the University of Antwerp and Research Fellow at the Public Management Institute of the Katholieke Universiteit Leuven, Belgium

Inhalt
Introduction: Using Public Sector Performance Information; S.Van de Walle & W.Van Dooren PART I: BUREAUCRACY Nothing New Under the Sun? Change and Continuity in the 20th Century Performance Movements; W.Van Dooren Advocacy and Learning: An Interactive-Dialogue Approach to Performance Information Use; D.Moynihan Performance Information and Performance Steering: Integrated System or Loose Coupling?; P.Lægreid, P.G.Roness & K.Rubecksen Performance Measurement beyond Instrumental Use; P.de Lancer Julnes Comparing Performance across Public Sectors; G.Bouckaert & J.Halligan Hitting the Target and Missing the Point? Developing an Understanding of Organizational Gaming; Z.Radnor Performance Management Systems: Providing Accountability and Challenging Collaboration; K.G.Denhardt & M.P.Aristigueta PART II: POLITICS AND SOCIETY Determinants of Performance Information Utilization in Political Decision Making; J.Askim UK Parliamentary Scrutiny of Public Service Agreements: A Challenge too Far?; C.Talbot & C.Talbot Performance Information and Educational Policy Making; Å.Johnsen Rational, Political and Cultural Uses of Performance Monitors: The Case of the Dutch Urban Policy; D.de Kool Reporting Public Performance Information: The Promise and Challenges of Citizen Involvement; A.T-K.Ho Publishing Performance Information: An Illusion of Control?; S.Van de Walle & A.Roberts Epilogue: The Many Faces of Use; H.Hatry