Cisco Unity Fundamentals

A comprehensive introduction to deploying, configuring, and maintaining Cisco Unity

• Discover the various Cisco Unity integration and deployment solutions, as well as the environmental differences between PBX and IP telephony-based telephone systems
• Learn the pitfalls of existing systems integration and how to avoid downtime
• Maintain a Cisco unified messaging solution by using the book's examples, including setups, additions, message sourcing applications, and error reporting
• Perform the proper installation, upgrade, and back up of Cisco Unity systems
• Monitor performance and troubleshoot a Cisco Unity system using the proper tools and utilities that help you ensure high availability

• Choose the proper Cisco Unity networking features to deliver messages to other voice-messaging systems
  Cisco Unity is the official unified messaging solution for the Cisco Architecture for Voice, Video, and Integrated Data (AVVID) and complements the full range of Cisco IP-based voice solutions, including Cisco CallManager and Cisco Personal Assistant.

  Cisco Unity Fundamentals provides design and administration goals for migrating from PBX to Cisco IP Telephony, as well as working in a mixed PBX/Cisco IP Telephony environment. You will learn about the transition from the traditional model, with separate architectures for voice-mail and e-mail systems, to supporting unified messaging: e-mail, voice, and fax messages delivered to a single inbox. You will also discover common troubleshooting solutions, such as performance monitoring and the importance of data collection for predicting future system requirements.

  Cisco Unity Fundamentals begins by introducing the engineering aspects of Cisco Unity and then moves quickly into the hardware and software platforms. Part I focuses on the administration of Cisco Unity, describing the features, general setup, and global settings. Part II describes installation and discusses various types of integration with Cisco CallManager and other telephone systems, including Session Initiation Protocol (SIP) proxy. Part II also delves into networking with other voice-messaging systems. After reading Cisco Unity Fundamentals, you will understand the system, configuration, and on-going maintenance issues associated with a successful Cisco Unity deployment.

This book is part of the Cisco Press Fundamentals Series. Books in this series introduce networking professionals to new networking technologies, covering network topologies, example deployment concepts, protocols, and management techniques.

Autorentext

Brian Morgan, CCIE No. 4865, is a certified Cisco Systems instructor for ICND, BSCI, CUSE, CUSA, CVOICE, BCRAN, CBCR, CIT, and CATM, as well as various customized CCIE Boot Camp courses. Brian has been active in the networking industry for more than 14 years in an array of internetwork deployments, including both enterprise and service provider environments. Brian is currently working with Paranet Solutions, a renowned nationwide professional services firm. Brian coauthored the CCNP BCRAN Exam Certification Guide, Second Edition, for Cisco Press.

Moises Gonzalez is a Cisco AVVID test engineer for Cisco Systems, where he focuses on testing Cisco CallManager integration with Cisco Unity and other voice-mail systems. He has more than 10 years of data networking and telecommunications experience. Prior to joining Cisco, he worked as a systems engineer testing and providing third-level support for Unity and other applications. As a system administrator, Moises was responsible for the data networking and telecommunications infrastructures of a medical software company. He has MCSE, CNE, and Unity Engineer certifications and has passed the Cisco IP Telephony (CIPT) exam.

Inhalt

Introduction.

Cisco Unity Administration.

1. Cisco Unified Communications System Fundamentals.

   Understanding Cisco Unity's Call Flow Essentials.

   Outside Caller Call Flow.

Subscriber Call Flow.

Cisco PA Outside Caller Call Flow.

Cisco PA Subscriber Call Flow.

Understanding Unified Communications Integrations.

Communications Integration.

Integration Attributes.

Telephone System Integrations with Cisco Unity.

Cisco CallManager and Cisco PA Integration.

Understanding Cisco Unity Features.

Using Cisco Unity Standard Features.

Voice Mail.

Automated Attendant.

Audiotext Application.

System Administration Web Page.

Cisco PCA.

CUA.

RSA Security or Enhanced Phone Security.

CUGA.

FlexLM.

Live Reply.

Flex Stack.

12- to 24-Hour Support.

CUSPA.

CUICA.

DVD Installation.

Multiple Directory Handlers.

SIP Support.

EMEA Voice Board Support.

Digital Networking.

Using Cisco Unity Optional Features.

Unified Messaging.

Integrated Faxing.

Text-to-Speech Feature.

Localized Versions.

Using Cisco Unity Optional Networking Features.

AMIS-a Networking.

Voice Profile for Internet Messaging.

Bridge Networking.

Using Cisco PA Standard Features.

Follow Me.

Name Dialing.

Name Synchronization.

Mail Browser.

Web-Based User Administration.

Web-Based System Administration.

Rules-Based Routing.

Speech Recognition.

Using Cisco PA Optional Features.

Localizations.

IP Phone Productivity Services.

Chapter Summary.

Chapter Review Questions.

2. Using Your Cisco Unified Communications System.

   Using Cisco Unity.

   Managing Calls.

Understanding the TUI.

Defining Subscribers.

Using ViewMail for Microsoft Outlook.

Using DUCS for Lotus Notes.

Customizing VMO.

Understanding Cisco PCA.

Understanding the Cisco Unity Assistant.

Understanding Cisco PA Call Flow.

Understanding Cisco PA Speech Recognition.

Using PA-Driven Voice Mail.

Chapter Summary.

Chapter Review Questions.

3. Setting Up Cisco Unified Communications.

   Using the Cisco Unity System Administrator.

   Defining the Navigation Bar.

Defining the Title Strip.

Defining the Page Body.

Protecting System Administration.

Using Onscreen Help.

Using Cisco Unity Media Master.

Configuring a Cisco Unity System.

Creating a Cisco Unity Task List.

Understanding Configuration Settings.

Replicating Cisco Unity Directory Objects.

Managing Calls Using System Schedules.

Using Holiday Settings.

Licensing.

Setting Up Authentication.

Integrating Cisco CallManager.

Changing the Opening Greeting.

Configuring the Directory Handler.

Configuring the Operator Handler.

Chapter Summary.

Chapter Review Questions.

4. Unified Communications Subscribers.

   Understanding Cisco Unity Global Subscriber Accounts, Templates, and Settings.

   Setting Account Policy.

Describing COS.

Distribution Lists.

Creating Subscriber Templates.

Understanding the Profile Page.

Setting Account Settings.

Creating Passwords.

Setting Conversation Options.

Setting Call Transfer Options.

Setting Greetings.

Configuring Caller Input.

Setting Messages.

Creating Distribution Lists.

Setting Message Notification Options.

Understanding COS Settings and Subscriber Interactions.

Understanding Cisco Unity Individual Subscriber Accounts, Templates, and Settings.

Setting Subscriber Accounts Versus Subscriber Templates.

Using Private Lists.

Using Alternate Extensions.

Using Message Notifications.

Creating Default Cisco Unity Accounts.

Adding Cisco Unity Subscribers.

Adding Subscribers.

Deleting Subscribers.

Chapter Summary.

Chapter Review Questions.

5. Cisco Unified Communications System Customization.

   Understanding Cisco Unity Call Handlers.

   Defining Default Call Handlers.

Customizing Default Call Handler…