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Become a process improvement star with Lean Six Sigma!
Thinking Lean? Not in terms of weight loss, but operational efficiency? Then you can get into the Lean mindset with Lean Six Sigma For Dummies. A popular process improvement strategy used in many corporations, Lean Six Sigma exemplifies eliminating waste and optimizing flow at an operational level. With the strategies outlined in this book, you'll have your projects, team, and maybe even your organization running at peak efficiency.
Written by two experts that have been teaching Lean Six Sigma for over 20 years, Lean Six Sigma For Dummies explains the jargon surrounding this organizational practice, outlines the key principles of both Lean thinking and the Six Sigma process, and breaks it all down into easy-to-follow steps.
Use Lean Six Sigma to develop a culture of continuous improvement
Complete repetitive tasks through robotic process automation
Assess how well your company and employees adapt to Lean Six Sigma
Discover tips on how to implement Lean Six Sigma every day
Find best practices to sustain ongoing improvements
With handy checklists and helpful advice, Lean Six Sigma For Dummies shows you how to implement Lean Six Sigma in any industry, within any size organization. Pick up your copy to successfully lean into the Lean Six Sigma mindset yourself.
Autorentext
Martin Brenig-Jones is CEO of Catalyst Consulting, Europe's leading Lean Six Sigma solutions provider. He has 30 years of experience in Quality and Change Management.
Jo Dowdall has 21 years of experience as a Continuous Improvement professional, coach, trainer, and advocate. She is an accomplished Quality Manager and Master Black Belt.
Klappentext
Banish company waste and inefficiency forever
Your firm's productivity and quality management are critical to its survival. You can help ensure your company enduresand thrivesby deploying the powerful, popular, and proven techniques of Lean Six Sigma. You'll discover the big ideas behind this essential discipline, the practical techniques you'll use to apply them, and straightforward methods to measure and demonstrate their impact. Identify and tackle the root causes of business problems and eliminate waste as you implement improvements and manage the changes you lead. Inside
Zusammenfassung
Become a process improvement star with Lean Six Sigma!
Thinking Lean? Not in terms of weight loss, but operational efficiency? Then you can get into the Lean mindset with Lean Six Sigma For Dummies. A popular process improvement strategy used in many corporations, Lean Six Sigma exemplifies eliminating waste and optimizing flow at an operational level. With the strategies outlined in this book, you'll have your projects, team, and maybe even your organization running at peak efficiency.
Written by two experts that have been teaching Lean Six Sigma for over 20 years, Lean Six Sigma For Dummies explains the jargon surrounding this organizational practice, outlines the key principles of both Lean thinking and the Six Sigma process, and breaks it all down into easy-to-follow steps.
Inhalt
Introduction 1
About This Book 1
Foolish Assumptions 2
Icons Used In This Book 2
Beyond This Book 3
Where to Go From Here 3
Part 1: Understanding Lean Six Sigma 5
Chapter 1: Defining Lean Six Sigma 7
Introducing Lean Thinking 7
Bringing on the basics of Lean 8
Perusing the principles of Lean thinking 13
Sussing Six Sigma 13
Considering the key elements of Six Sigma 14
Getting to grips with variation 15
Calculating Process Sigma values 18
Bringing Lean and Six Sigma together 22
Adding More to the Mix 22
Managing change 22
Applying Agility 23
Employing innovation 24
Practicing Project Management 24
Chapter 2: Understanding the Principles of Lean Six Sigma 27
Considering the Key Principles of Lean Six Sigma 27
Focus on the customer 28
Identify and understand how the work gets done 28
Manage, improve and smooth the process flow 28
Remove non-value-adding steps and waste 29
Manage by fact and reduce variation 29
Involve and equip the people in the process 29
Undertake improvement activity in a systematic way 29
Improving Existing Processes: Introducing DMAIC 30
Defining your project 31
Measuring how the work is done 35
Analyzing your process 35
Improving your process 36
Coming up with a control plan 36
Reviewing Your DMAIC Phases 37
Taking a Pragmatic Approach 40
Part 2: Lean Six Sigma Foundations 43
Chapter 3: Identifying Your Process Customers 45
Understanding the Process Basics 45
Pinpointing the elements of a process 46
Identifying internal and external customers 47
Getting a High-Level Picture 49
Drawing a high-level process map 50
Segmenting customers 53
Chapter 4: Understanding Your Customers' Needs 55
Considering Kano 55
Obtaining the Voice of the Customer 57
Taking an outside-in view 58
Seeing customer segments 58
Prioritizing your customers 59
Researching the Requirements 60
Interviewing your customers 62
Focusing on focus groups 63
Considering customer surveys 64
Using observations 64
Avoiding Bias 65
Considering Critical To Quality Customer Requirements 65
Establishing the Real CTQs 69
Prioritizing the requirements 69
Measuring performance using customer-focused measures 70
Chapter 5: Understanding the Process 73
Finding Out How the Work Gets Done 73
Practicing Process Stapling 74
Drawing spaghetti diagrams 76
Painting a Picture of the Process 78
Keeping things simple 80
Developing a deployment flowchart 80
Constructing a Value Stream Map 84
Identifying moments of truth 94
Chapter 6: Managing People and Change 97
Getting into the Grey Matter 98
Gaining Acceptance 98
Sizing Up the Status Quo 99
Using a forcefield diagram 99
Analyzing your stakeholders 100
Coping with Change 101
Creating the Vision 103
Busting Assumptions 105
Part 3: Understanding Performance and Analyzing the Process 109
Chapter 7: Gathering Data 111
Managing by Fact 111
Realizing the importance of good data 112
Reviewing what you currently measure 112
Deciding what to measure 113
Developing a Data Collection Plan 114 Step 1: Agr...