Design thinking is an innovative problem-solving framework. This introduction is the first book to apply its methodology to student affairs and, in doing so, points the way to its potentially wider value to higher education as a whole.

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Julia is a leader, innovator and "intrapreneur" who specializes in design thinking, collaboration and related methodologies that strive to design with rather than for people. As the Manager, Innovation Projects at the University of Toronto, Julia leads the Innovation Hub, an on-campus consultancy that supports building better campus experiences by leading interdisciplinary teams of students through design thinking processes with partners on campus. Julia holds an MBA in Global Leadership and a BA in Psychology. She has presented her work at various higher education conferences across North America and has trained and coached hundreds of students, faculty and staff through an equity-centered design thinking process in support of projects that create wide-scale change. Learn more about Julia's work at www.juliaallworth.com Lesley is a higher education leader specializing in student affairs and storytelling with data. Currently, she is the Director of Strategic Storytelling & Digital Engagement in Western University's Student Experience division. After focusing on assessment and storytelling in her two previous roles, Lesley is exploring how data-informed stories can be used to intentionally shift culture in positive directions using digital engagement and communication best practices. Lesley has held leadership roles in the Canadian Association of College & University Student Services and ACPA - College Educators International. She engages in public speaking on topics such as equity and decolonization in assessment, women in leadership, and change management. She completed her MA in College Student Personnel from Bowling Green State University in 2006. She loves gardening, music, and mothering her two little boys. Gavin W. Henning is Professor of Higher Education at New England College in New Hampshire where he directs the Master of Science in Higher Education Administration and Doctorate of Education programs. Gavin is a past president of ACPA - Colleg