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Maximise the quality and efficiency of your organisation with Lean Six Sigma
Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level--and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.
The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation--and everything in between.
Gives you plain-English explanations of complicated jargon
Serves as a useful tool for businesspeople looking to make their organisation more effective
Helps you achieve goals with ease and confidence
Provides useful hands-on checklists
Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.
Autorentext
John Morgan and Martin Brenig-Jones are Directors of Catalyst Consulting, Europe's leading provider of Lean Six Sigma solutions.
John works primarily in product design and development. Martin is an expert in quality and change management. Both are accomplished coaches and trainers.
Inhalt
Introduction 1
About This Book 2
Foolish Assumptions 2
Icons Used In This Book 3
Beyond This Book 3
Where to Go From Here 4
Part I: Getting Started with Lean Six Sigma 5
Chapter 1: Defining Lean Six Sigma 7
Introducing Lean Thinking 7
Bringing on the basics of Lean 8
Perusing the principles of Lean thinking 14
Sussing Six Sigma 14
Considering the core of Six Sigma 14
Calculating process sigma values 17
Clarifying the major points of Six Sigma 20
Chapter 2: Understanding the Principles of Lean Six Sigma 23
Considering the Key Principles of Lean Six Sigma 23
Improving Existing Processes: Introducing DMAIC 25
Defining your project 26
Measuring how the work is done 32
Analysing your process 32
Improving your process 33
Coming up with a control plan 33
Reviewing Your DMAIC Phases 34
Taking a Pragmatic Approach 37
Part II: Working with Lean Six Sigma 41
Chapter 3: Identifying Your Customers 43
Understanding the Process Basics 43
Pinpointing the elements of a process 44
Identifying internal and external customers 45
Getting a High-Level Picture 47
Drawing a high-level process map 48
Segmenting customers 52
Chapter 4: Understanding Your Customers' Needs 53
Considering If You Can Kano 53
Obtaining the Voice of the Customer 55
Taking an outside-in view 55
Segmenting your customers 56
Prioritising your customers 57
Researching the Requirements 58
Interviewing your customers 60
Focusing on focus groups 61
Considering customer surveys 62
Using observations 63
Avoiding Bias 64
Considering Critical To Quality Customer Requirements 65
Establishing the Real CTQs 69
Prioritising the requirements 70
Measuring performance using customer-focused measures 71
Chapter 5: Determining the Chain of Events 73
Finding Out How the Work Gets Done 73
Practising process stapling 74
Drawing spaghetti diagrams 76
Painting a Picture of the Process 78
Keeping things simple 79
Developing a deployment flowchart 80
Constructing a value stream map 84
Identifying moments of truth 93
Part III: Assessing Performance 95
Chapter 6: Gathering Information 97
Managing by Fact 97
Realising the importance of good data 98
Reviewing what you currently measure 98
Deciding what to measure 99
Developing a Data Collection Plan 100
Beginning with output measures 100
Creating clear definitions 102
Agreeing rules to ensure valid and consistent data 102
Collecting the data 105
Identifying ways to improve your approach 107
Introducing Sampling 108
Process sampling 109
Population sampling 110
Chapter 7: Presenting Your Data 117
Delving into Different Types of Variation 117
Understanding natural variation 118
Spotlighting special cause variation 119
Distinguishing between variation types 119
Avoiding tampering 119
Displaying data differently 120
Recognising the Importance of Control Charts 121
Creating a control chart 122
Unearthing unusual features 123
Choosing the right control chart 126
Examining the state of your processes 127
Considering the capability of your processes 129
Additional ways to present and analyse your data 133
Testing Your Theories 136 Chapter 8: Analysing What's Affecting Performance 139</...