Organizations capture and deploy what they have learned in four ways: Culture, Old Pros, Archives, and Processes. This book describes the four approaches, their strength and shortcomings, and their interactions.

Autorentext
JERRY WELLMAN is Vice President of a 2,000 person business unit within Honeywell International. He has 32 years experience as an engineer and a leader in Honeywell's aerospace businesses. He also holds a BSEE, an MBA, a MA in HOD, and a PhD in HOS.

Inhalt
Preface Introduction Organizations Generally do not Manage Knowledge Well How Organizations Remember What They Know Culture The Way it is Around Here Old Pros I Remember When Archives It's in Here Somewhere Process The Way Things Work Around Here Putting Them Together Pragmatics of Managing Organizational Knowledge Closing Bibliography Index