Presents insights from respected leading experts and academics in the area of public service innovation and the different technologies

For the first time provides a consolidated picture of possible impact of key disruptive technologies for the public administration

Provides experience from early adopters to guide policy makers in roadmap development

Autorentext
frontmatter > editors biography)

Klappentext

Historically, technological change has had significant effect on the locus of administrative activity, cost of carrying out administrative tasks, the skill sets needed by officials to effectively function, rules and regulations, and the types of interactions citizens have with their public authorities. Next generation Public Sector Innovation will be Government 3.0 powered by innovations related to Open and big data, administrative and business process management, Internet-of-Things and blockchains for public sector innovation to drive improvements in service delivery, decision and policy making and resource management. This book provides fresh insights into this transformation while also examining possible negative side effects of the increasing ope nness of governments through the adoption of these new innovations. The goal is for technology policy makers to engage with the visions of Government 3.0 . Researchers should be able to critically examine some of the innovations described in the book as the basis for developing research agendas related to challenges associated with the adoption and use of some of the associated technologies. The book serves as a rich source of materials from leading experts in the field that enables Public administration practitioners to better understand how these new technologies impact traditional public administration paradigms. The book is suitable for graduate courses in Public Sector Innovation, Innovation in Public Administration, E-Government and Information Systems. Public sector technology policy makers, e-government, information systems and public administration researchers and practitioners should all benefit from reading this book.

Inhalt

Part 1 - Next Generation E-Government Information and Service Infrastructure.- Future Citizen Portals.- Citizen Led e-Participation platforms.- Open Engagement and Citizensourcing Platforms.- Open Data portals in 2020.- Smart Government.- Part 2 - Enabling Technologies for Building Government 3.0 Ecosystem.- Ontology and the Semantic Web as Foundation.- Text Analytics and Natural Language Processing.- Social Media Analytics.- Big Open Linked Data and Predictive Analytics.- Personalization and Citizen Modelling.- Government Cloud.- RFID, IoT Applications in Government.- Part 3 Adoption, Organizational Issues and Roadmaps.- Requisite Capabilities for Government 3.0 Adoption.- Roadmap for Government 3.0.- Experiences from Korea and selected smart cities from different parts of the world.