The first book to provide practical guidance on how to get the most from an outsourced IS service and written specifically for IS and IT professionals and not senior business managers.

Inhalt

Introduction to Outsourcing The Case For and Against Outsourcing Objectives and Parameters for Outsourced Services Choosing a Service Provider Managing Performance Measuring Performance Risks and Controls When Outsourcing Fails to Deliver ASPs, WASPs and the Future of Outsourcing