Inhalt

1: E-Government and E-Services (EGES).- EGES Preface.- Narrowing the Gap between Open Standards Policy and Practice: The Dutch E-Government Experience.- Evaluation of WS-* Standards Based Interoperability of SOA Products for the Hungarian e-Government Infrastructure.- Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views.- Hands-On Guideline for E-Participation Initiatives.- Virtual Communities as a Mechanism for Sustainable Coordination within the South African Public Sector.- Examining the Role of the Culture of Local Government on Adoption and Use of E-Government Services.- Diffusing the Ubuntu Philosophy into E-Government: A South African Perspective.- Transformative and Innovative E-Gov for the Next Generation: Linkages of Back Offices for One-Stop Portal.- The Influence of Resource Dependency Tolerance on Inter-organisational Alliance Governance.- Content Management Implemented as Shared Service: A Public Sector Case Study.- Process Modeling Semantics for Complex Business Environments.- A Role-Involved Conditional Purpose-Based Access Control Model.- 2: Global Information Systems Processes (GISP).- GISP Preface.- Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience.- User's Satisfaction of Kuwait E-Government Portal: Organization of Information in Particular.- ICT-Based Improvement of Construction Procurement Process.- The Case for Improvisation in Information Security Risk Management.- BPM-in-the-Large - Towards a Higher Level of Abstraction in Business Process Management.- When Global Process Fails: A Grounded Theory Study of a Case from Agile Engagement to Compulsive Outsourcing.