Discourses of Trust

The first book to bring together researchers and practitioners from a range of professions and institutions in exploring how people develop and may lose Trust through the ways in which they speak, write and act. Includes practical examples of how to conduct Trust-related research using tools from applied linguistics and discourse analysis.

Autorentext

ALISON ANDERSON Professor of Sociology and Director of the Community, Culture and Society Research Centre in the Institute of Health and Community, Plymouth University, UK CHARLES ANTAKI Professor of Language and Social Psychology in the School of Social, Political and Geographical Sciences, Loughborough University, UK KATJA BEITAT PhD candidate at the University of Leipzig, Germany and visiting scholar at the Centre for Health Communication at the University of Technology, Sydney, Australia GUNTER BENTELE is a full professor for Public Relations at the University of Leipzig, Leipzig, Germany CLEA BOURNE Lecturer in International Public Relations in the School of Journalism, Media & Cultural Studies (JOMEC) at Cardiff University, UK CHRISTOPHER CANDLIN Senior Research Professor Emeritus in the Department of Linguistics at Macquarie University, Sydney, Australia JONATHAN CRICHTON Lecturer in Applied Linguistics and Research Fellow in the Research Centre for Languages and Cultures, University of South Australia, Australia MAURIZIO CATULLI Senior Lecturer in Marketing at The University of Hertfordshire, UK JOANNE CHOW Master of Arts student in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada JUDY DELIN Co-director of Roe Delin Ltd, UK an information design and language consultancy specialising in customer communications for finance, telecommunications, and utilities brands PAULA DOHERTY Doctoral student at the University of Lancaster, UK, and a qualified social worker MICK FINLAY Senior Lecturer in Psychology at Anglia Ruskin University, UK CINDY GALLOIS Emeritus Professor in psychology and communication at The University of Queensland, Australia CHRISTOPHER HALL Social Care Researcher in the School of Medicine and Health, Durham University, UK SUE HALLIDAY Professor of Marketing at the University of Hertfordshire, UK and Director of the Marketing Insight Research Unit DAVID G. HEWETT Associate Professor at The University of Queensland School of Medicine, Australia and head of Phase 2 MBBS Program RICK IEDEMA Professor of Organizational Communication and the Executive Director of the Centre for Health Communication at the University of Technology in Sydney, Australia HEATHER JACKSON works as an Associate Lecturer in Applied Linguistics at Macquarie University, Sydney, Australia NEIL H. JOHNSON Assistant Director of the English Language Institute at Kanda University of International Studies in Chiba, Japan ALAN JONES Senior Research Fellow in the Department of Linguistics, Macquarie University, Australia JULIE KEREKES Associate Professor in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada ALINA LEMAK Master of Arts student in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada LENORE MANDERSON Inaugural Australian Research Council Federation Fellow and Professor of Medical Anthropology in the School of Psychology and Psychiatry and School of Political and Social Inquiry, Monash University, Australia ÅSA MAKITALO Professor of Education at the University of Gothenburg, Sweden CATHERINE O'GRADY Teacher and researcher in the field of clinical communication and recently completed a PhD at Macquarie University, Australia MARIA DO CARMO LEITE DE OLIVEIRA Professor of Linguistics at the Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Brazil and Researcher with CNPq (National Scientific and Technological Research Council) ALAN PETERSEN Professor of Sociology, School of Political and Social inquiry, Monash University, Australia ZHANNA PERHAN Ph.D. candidate in Second Language Education at the Ontario Institute for Studies in Education, University of Toronto, Canada FRANCES ROCK Senior Lecturer in Language and Communication at Cardiff University, UK SAMANTHA SIN Senior Lecturer in the Department of Accounting and Corporate Governance at Macquarie University, Australia RACHEL SPENCER Director of Professional Programs in the School of Law at the University of South Australia, Australia STEF SLEMBROUCK Professor of English Linguistics and Discourse Analysis at Ghent University, Belgium GRAHAM SMART Associate Professor in Linguistics and Language Studies at Carleton University, Ottawa, Canada MICHAEL J. TORPEY former Director of the English Language Institute at Kanda University of International Studies in Chiba, Japan JOANA DE VILHENA NOVAES psychoanalyst and Researcher at Rio de Janeiro State University (UERJ), Brazil JUNIA DE VILHENA Psychoanalyst and Professor of Clinical Psychology at the Pontifical Catholic University of Rio de Janeiro (PUC-Rio), Brazil NARELLE WARREN Postdoctoral Research Fellow in the School of Psychology and Psychiatry at Monash University, Australia BERNADETTE WATSON Senior Lecturer in psychology at The University of Queensland, Australia

Inhalt

Contents List of Tables and Figures List of Contributors From Ontology to Methodology: Exploring the Discursive Landscape of Trust; C.N.Candlin & J.Crichton PART I: TRUST IN HEALTH AND SOCIAL CARE Trust in what Others Mean: Breakdowns in Interaction between Adults with Intellectual Disabilities and Support Staff; C.Antaki & W.M.L.Finlay Trust, Distrust, and Communication Accommodation among Hospital Doctors; D.G.Hewett , B.M.Watson & C.Gallois Engendering Trust in a Multi-party Consultation Involving an Adolescent Patient; C.O'Grady & C.N.Candlin Trust after Medical Incidents; K.Beitat , G.Bentele & R.Iedema At the Boundaries of the Clinic: Discourses of Trust in Amputee Care; L.Manderson & N.Warren Pursuing Trust in Child Protection Meetings: Familiarization and Informality; C.Hall , A.Mäkitalo , S.Slembrouck & P.Doherty PART II: TRUST IN EDUCATIONAL ORGANISATIONS 'Will there be flowers shoved at me?': A Study in Organisational Trust, Moral Order and Professional Integrity; J.Crichton Goffman's Theory of Self and the Social Order: Trust and Conflict in an Intercultural Education Workplace; M.J.Torpey & N.H.Johnson PART III: TRUST IN FINANCIAL SERVICES Achieving Professional Trustworthiness: Communicative Expertise and Identity Work in Professional Accounting Practice; A.Jones & S.Sin Producing Trust in Country Financial Narratives; C.Bourne Trusting the High Street Bank: Understanding Consumer Trust in a Major Financial Institution; J.Delin PART IV: TRUST IN LEGAL PROCESSES 'You say 'I'm sure' but you're not, are you?': Trust and Distrust in Police Interviews; F.Rock The Role of Media Discourses in Undermining Trust in the Legal Profession; R.Spencer Part V: TRUST IN SCIENCE AND TECHNOLOGY Nanotechnologies and Trust; A.Anderson & A.Petersen The Discursive Production and Impairment of Public Trust through Rhetorical Representations of Science: The Case of Global Climate Change; G.Smart Part VI: TRUST IN BUSINESS PRACTICES Trust or Betrayal: Immigrant Engineers' Employment-seeking Experiences in Canada; J.Kerekes , J.Chow , A.Lemak & Z.Perhan Lack of Trust in the Organizational Context: A Study of Accounts in a Privatized Company; M.do Carmo Leite de Oliveira , J.de Vilhena & J.de Vilhena Novaes Discourse Analysis, Trust and Marketing; S.Halliday & M.Catulli Talking and Doing Trust in Community Relations; H.Jackson