Completely updated with new listings and statistics throughout, this comprehensive resource goes beyond the current literature on local government performance measurement and provides benchmarks on more than 40 key topics against which performance can be assessed in all areas of operation.

"Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." - Harry Hatry, The Urban Institute

"I am delighted to see that ideas for advancing our industry are alive and thriving. Ammons's collection does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." - Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)

Autorentext

David Ammons

Inhalt

1: Introduction; 2: Performance Measurement and Benchmarking; 3: Animal Control; 4: City Attorney; 5: City Clerk; 6: Courts; 7: Economic Development; 8: Emergency Communications; 9: Emergency Medical Services; 10: Finance; 11: Fire Service; 12: Fleet Services; 13: Gas and Electric Services; 14: Human Resource Management; 15: Information Systems; 16: Library; 17: Management Services; 18: Parking Services; 19: Parks and Recreation; 20: Planning and Development Services; 21: Police; 22: Property Appraisal; 23: Public Health; 24: Public Transit; 25: Public Works; 26: Purchasing and Warehousing; 27: Risk Management; 28: Social Services; 29: Solid Waste Collection and Recycling; 30: Streets, Sidewalks, and Storm Drainage; 31: Traffic Management; 32: Utilities Business Office; 33: Water and Sewer Services; 34: Other Services; 35: The Value of Benchmarks