This mutli-volume set aims to unravel the emerging trends in conflict management focusing particularly on the interface between technology and social media in both post-conflict societies and societies with active conflicts, and amidst changing organizations and communities in the contemporary era of complexity. It will shed light on the approaches and strategic choices of protagonists in social, organizational and community arenas, attempt to discern the mechanisms underlying both constructive and less effective ways of conflict management while offering guidelines for perplexed scholars and practitioners.

Autorentext

Jessica Katz Jameson, PhD (Temple University) is a professor and department head in the Department of Communication at North Carolina State University. Her research interests include organizational conflict management, the role of emotion in mediation, and examining communication that constructs collaborative teams and organizations.

Missy F. Hannah, M.A. (University of Akron) is a social media specialist at SAS Institute where she works on the corporate social media team. Her research interests include corporate social media campaigns, social media activism, and the way those two areas intersect. She is currently a Ph.D. student in the CRDM (Communication, Rhetoric and Digital Media) program at North Carolina State University.