Close Calls

Drawing on extensive and detailed fieldwork within airlines-an industry that pioneered near-miss analysis- this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can learn from 'near-miss' events and better manage risk and resilience.

Autorentext
Carl Macrae is a social psychologist, Senior Research Fellow in the Centre for Patient Safety and Service Quality at Imperial College London, UK, and a Health Foundation Improvement Science Fellow.

Inhalt

1. Searching for Risk and Resilience 2. Airlines, Incidents and Investigators 3. Understanding and Interpreting Safety 4. Analysing and Assessing Risk 5. Overseeing and Monitoring Safety 6. Identifying and Constructing Risks 7. Improving and Evaluating Safety 8. Organising Resilience