Business process management is the basis for all initiatives like SCM, CRM, ERP, or business intelligence. New component and internet-based software architectures and web services require a solid process management to deliver the expected business success. However, many organizations still struggle to find the right approach to business process management. IDS Scheer delivers with ARIS the framework to meet this challenge successfully.

IDS Scheer has successfully applied its ARIS business process management approach at thousands of organizations worldwide such as Intel, Siemens, or the US Navy. This book presents international case studies in various manufacturing and service industries as well as the public sector. It shows how to achieve business process excellence in practice.

Inhalt

Table of Content.- ARIS: From the Vision to Practical Process Control.- The ARIS Toolset.- Business Process Management: A Core Task for any Company Organization.- Using SCOR and Other Reference Models for E-Business Process Networks.- Strategy and Processes. Two in One Project at ZEC Bydgoszcz SA.- Using ARIS to Manage SAP Interoperability.- Business Process Improvement and Software Selection Using ARIS at a Mid-Market Manufacturing Company.- Business Process Management: Combining Quality and Performance Improvement.- Process Design and Implementation with ARIS.- Using BPR Tools in Business Process Education.- Process Modelling and Simulation in the Media Industry: The Television New Zealand Example.- Business Process Analysis and Design for Performance Improvement in Utilities Companies.- Design of a Process Model with ARIS Toolset for a Telecommunication Company.- ISO 9001 Certification of the Selection and Recruitment Department of Air France (DP.GS).- ARIS in BT.- Appendix: The Authors.