Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interaction. The work reported in this collection shows how CA can be used to identify, and improve, communicative practices at work.

Autorentext
PAUL DREW, University of York, York, UK MARIA EGBERT, University of Southern Denmark, Sønderborg, Denmark W. M. FINLAY, Lancaster University, Lancaster, UK JEREMY FREESE, Northwestern University, Evanston, USA JOHN HERITAGE, University of California at los Angeles, USA ANNIE IRVINE, University of York, York, UK CELIA KITZINGER, University of York, York, UK JOYCE LAMERICHS, Vrije Universiteit, Amsterdam, the Netherlands DOUGLAS W. MAYNARD, University of Wisconsin, Madison, USA ANSSI PERÄKYLÄ, Helsinki University, Helsinki, Finland JEFFREY D. ROBINSON, Portland State University, Oregon, USA ROY SAINSBURY, University of York, York, UK NORA CATE SCHAEFFER, University of Wisconsin, Madison, USA ELIZABETH STOKOE, Loughborough University, Loughborough, UK HEDWIG TE MOLDER, Wageningen University, Wageningen, The Netherlands MERRAN TOERIEN, University of York, York, UK CHRIS WALTON, Lancaster University, Lancaster, UK RAY WILKINSON, University of Manchester, Manchester, UK SUE WILKINSON, Loughborough University, Loughborough, UK

Inhalt
Series Preface Acknowledgements List of Contributors Notation Applied Conversation Analysis: From Explication to Intervention; C.Antaki 'Some' vs 'Any' Medical Worries: Encouraging Patients to Reveal Their Unmet Concerns; J.Heritage & J.D.Robinson Changing Interactional Behaviour: Using Conversation Analysis in Intervention Programmes for Aphasic Conversation; R.Wilkinson Improving Response Rates in Telephone Interviews; D.W.Maynard , J.Freese & N.C.Schaeffer Improving Ethnic Monitoring on a Telephone Helpline; S.Wilkinson Working with Childbirth Helplines: The Contributions and Limitations of Conversation Analysis; C.Kitzinger Simulated Interaction and Communication Skills Training: The 'Conversation Analytic Role-Play Method'; E.Stokoe Should Mandatory Jobseeker Interviews Be Personalised? The Politics of Using Conversation Analysis to Make Effective Practice Recommendations; M.Toerien, A.Irvine, P.Drew & R.Sainsbury Giving Feedback to Care Staff About Offering Choices to People with Intellectual Disabilities; W.M.Finlay, C.Walton & C.Antaki Reflecting on Your Own Talk: The Discursive Action Method at Work; J.Lamerichs & H.Te Molder Conversation Analysis Applied to User Centered Design: A Study of Who 'The User' Is; M.Egbert A Psychoanalyst's Reflection on Conversation Analysis's Contribution to His Own Therapeutic Talk; A.Perakyla References Index