The book develops and refines the key productive skills of writing and speaking in real-life contexts. It provides guidelines and models to enable you to manage your tasks more effectively and efficiently in English. Further, it highlights the underlying structural differences between communicating professionally in German and in English e.g, directness versus indirectness.

• What's in it? The focus is on best practice in a variety of business-oriented scenarios, from how to write effective emails and letters, reports, and promotional copy to how to give presentations with impact, influence people, give and receive feedback, and deal with complaints tactfully.
• How do you use it? The book is for you to dip in and out of to help you refine your business skills. Look for the topic you need in the Contents and then you'll find best-practice guidelines, examples and exercises with a key.
• Why use this book? It's written by native English business practitioners and only contains authentic materials. It's practical, easy-to-use, and up-to-date.

Vorwort
Perfektionieren Sie Office-Englisch - einfach und Schritt für Schritt!

Autorentext
Annie Broadhead is an English language teacher at a language school in Cambridge and a lead examiner at the University of Cambridge.
Ginni Light is a trainer in language, communication, and intercultural skills for major companies across Europe.
They have both published numerous books on English as the international language of business.

Klappentext
English is the international language of business and companies increasingly expect their employees, especially secretaries and PAs, to deal competently with business partners from foreign countries. The book develops and refines the key productive skills of writing and speaking in real-life contexts. It provides guidelines, models, and exercises to enable you to manage your tasks more effectively and efficiently in English. It's written by native English business practitioners and contains only authentic materials. The book is compact and presents situations that are instantly recognisable to today's executive secretary. It's also practical, easy-to-use, and up-to-date.
Designed primarily for PAs, secretaries, management assistants, and support staff, it's equally useful for a much wider range of people who need to do business internationally in English. You will draw the most benefit from this book if your English is of an intermediate level or above. The focus is on best practice in a variety of business-oriented scenarios, and, in addition, certain key linguistic areas which can be problematic for non-native speakers are reviewed in greater depth. There are also Appendices which provide overviews of for example, linking words and proofreader's marks, and are intended as a reference.
Contents include:
• writing effective emails
• handling complaints tactfully
• giving and receiving feedback
• writing proposals and reports
• giving presentations
• influencing strategies and tactics
• dealing with difficult people
• saying 'no' politely and assertively
Annie Broadhead is an English language teacher in Cambridge and examiner at the University of Cambridge.
Ginni Light is a trainer in language, communication, and intercultural skills for major companies across Europe.
They have both published numerous books on English as the international language of business.

Zusammenfassung
I = word/phrase usually in the initial position in a sentence M = word/phrase usually in the mid position in a sentence F = word/phrase usually in the final position in a sentence Inf = informal usage Appendix B Punctuation Punctuation in written English is used as a means of conveying your message clearly and unambiguously. Thefullstop has two main uses: To signify the end of a sentence, e.g., The European Union has faced a lot of oppositionfromsomepoliticalpartiesinallcountries.Thereisstillalongwaytogo beforeEuropeistrulyunited. To show that a word has been abbreviated, e.g.,Mr.,Dr., e.g., Remember to keep sentences in English short and simple otherwise it may be difficult for your reader to follow you. Thecomma is used in sentences to show a pause between sense groups of words, e.g., The car industry expanded in the eighties, slowed down in the nineties, and it is anybody'sguesswhatitwilldointhecomingdecade. The comma is also used to separate words in a list, e.g.,Thesteel,coal,chemical,and gasindustriesallfacealotofcompetitionfromtheFarEast. Commas are also used for non-defining relative clauses, e.g., The response, which came rather late, surprised everyone concerned. Remember that in defining relative clauses no commas are needed e.g., The item which you ordered is no longer in production. Commas are not generally used before linking words like or, but or then, e.g., The presentation was quite long but everyone listened with great concentration. Commas are, however, used after subclauses in front position, e.g.,Althoughinterestrateshave beenfalling,thereisnosignofanyrecoveryintheeconomy.

Inhalt

Communicating with clarity.- Best-practice emails and working in multi-cultural teams.- Building business relationships.- Delegating.- Complaints.- Proposals and reports.- Meetings.- Writing promotional copy.- Apologising.- Giving presentations with impact.- Team building and giving/receiving feedback.- Deadlines and Reminders.- Saying "no".- Writing CVs with impact, covering letters, and letters of reference.- Conference invitations and requests for abstracts, cards for various occasions.- Influencing strategies and tactics.- Dealing with difficult people.