Change Management for Information Services

Frontmatter -- The author -- Introduction to the series -- Contents -- List of figures -- Introduction -- Chapter One. Status report: the information profession -- Chapter Two. Status report: the Information Age -- Chapter Three. Status report: knowledge management -- Chapter Four. Status report: summary -- Chapter Five. Implications for the information profession -- Chapter Six. Change management theory -- Chapter Seven. Managing change: information services framework -- Chapter Eight. Where next? -- Chapter Nine. Real-world examples -- Appendix A. SLA Competencies Extract from the full report -- Appendix ?. Recommended reading -- Appendix C. References and bibliography -- Index

Résumé
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.